HUD Occasional Disconnection
Fixed a number of issues that caused the HUD client to occasionally disconnect.

User Status On Active Call
Fixed the issue where user's status was not shown as "on a call" even when they were on an active call.

Voicemail
Fixed an infrequent issue where some users were unable to see their voicemails in the HUD client.

Parked Calls Display
Fixed issue that caused some parked calls to not display in call parking.

Dropped Calls with Outlook
Fixed the issue where you have a call on hold and you make a new call using Outlook, closing the "New Call" dialog window in Outlook drops the call that is on hold.

Queue Login / Logout
Fixed an infrequent issue where some users were unable to log in or out of their queues using HUD.

Queue Statistics
Added fixes for an issue that caused inaccurate queue statistics.

Improved sync performance after changes made to CP
Optimized the performance and resource usage during syncing of CP changes to HUD.

Trixbox: CDR Reports had duplicate entries when user logged in/out of queues on CP
Fixed the issue where using the CP in trixbox to login and logout of queues created an extra CDR entry.

When retrieving a linked office extension from call parking, the call will show in your On Hold area
Fixed the issue where calls showed in your "on Hold" area when you retrieved a linked office call from call parking.

HUDmobile: Calls answered automatically when a user is added to conference call
Fixed the issue where calls were answered automatically if a user was added to a conference call by another user.

HUDmobile: Conference: Display name of external caller is replaced by extension number.
Fixed the issue when an external caller/s name is displayed if the caller is alone in the conference but the display name is replaced by the extension number when another user joins the call.

Fixed Set Caller ID
When a caller is waiting in a queue, the "Set Caller ID" is now dislayed correctly.

Web Launcher
In the new version, web launches in Internet Explorer opens a new tab rather than a new window.

Web Launcher Support for Windows 7
Fixed the issue where Web launcher was not launching on Internet Explorer 8 on Windows 7.

Queue Detail Timestamp
When your HUD client's language setting is set to "English(Australia)", your queue detail window's "Reset" timestamp will now show the correct date format: dd/mm/yy.

Queue Agent Logout Reason
In the new version, when hovering over the "Q" icon of a logged out agent, you can see their log out reason.

HUD Chat Typing Status
In the new version, the "Typing" chat status is only seen on the chat tab of the user that is typing. When viewing a different user's chat tab, you won't see other user's typing status.

HUD Chat Copy To Text Editor
When copying HUD chats to a text editor, HUD no longer adds an additional new line to all carriage returns/new lines in your text.

Monitoring Status
Fixed the issue where, when HUD client is in micro view and you are monitoring an extension, HUD showed your call status as "Talking To" instead of "Monitoring".

Australian English Language Added
Added the language "English (Australia)" to the list of Languages.

Chat Cursor Moving to the Front
When typing in Japanese on a Mac computer, pressing the "spacebar", causes the cursor to move to the front of the text. This has been resolved.

Japanese Text Displayed in English
Fixed the issue where inputting Japanese text into the Chat or SMS window is displayed in English

Japanese Fonts Not Displaying Correctly.
Fixed some issues with some Japanese fonts not displaying correctly.

Barged Call Notification
The issue where users are being notified when managers are barging and recording their call at the same time has been fixed.

Calls Not Displaying in Call Parking or On Hold Area
Added fixes for the intermittent issue where calls in Call Parking or On Hold area did not display in HUD.

Kicking Contact from the Conference Room
Fixed the intermittent issue: when kicking a contact from a conference room using the chat window, then you are kicked from the conference and the contact is still in the conference.

Desktop Alert Does Not Close
Sometimes, when transferring an outbound call from ME to another extension, the desktop alert continues to display on your screen.

HUD Client Crash on Snow Leopard
Added fixes for the issue where the HUD client intermittently crashes on Snow Leopard computers.

HUD on Macbooks Does Not Auto-Reconnect
Fixed the issue where HUD on Macbooks does not auto reconnect after returning from sleep.

Closing The Broadcast Alert Brings HUD to the front.
Fixed the intermittent issue: when receiving a queue broadcast alert, clicking the "X" to close the alert causes HUD to come to the front of the screen.

Inconsistent Inbound Caller-ID
Fixed the issue where the inbound caller-id for queue calls shows differently on different extensions.

Queue Calls Missing Inbound Caller-ID
Made fixes for the intermittent issue where the caller-id number of inbound queue calls were not displaying in HUD.

Contact Card Shows Caller-ID as "Private"
The issue where the Contact Card intermittently shows the caller id as "private", even though Queue component shows the correct caller-id information, has been resolved.

Support for Linked Servers
Users now have many functions across linked servers including: see call status of linked extensions, barge across linked server, view and join conference rooms on a linked server, retrieve calls parked by linked extensions, add linked extensions to your queue, and much more!

Support for Microsoft Windows 7
The HUD client is now compatible with the Microsoft Windows 7 operating system.

Support for Mac OSX Snow Leopard
The HUD client is now compatible with the Mac OSX Snow Leopard operating system.

HUDdy List
The HUDdy List shows the people you contact the most. This list is stored on the server side.

Locations
When you select a location from the dropdown menu in your ME area of your HUD client, then all calls will be routed to that location. Locations are configured in the Web Admin Panel.

Add to Conference From the Chat Window
Need to start a conference room with the person you are chatting with? Clicking the conference icon in the chat window either starts a conference bridge with that person, or adds that person to your existing conference bridge.

Transfer Calls From On Hold
Users are now able to drag a call from on hold to another extension, or to the voicemail box of another extension.

Agent Log Out Reasons
When an agent logs out of their queue, they must select a reason why they are logging off. These reasons are populated by the admin in the Web Admin Panel. These log out reasons are also displayed in the CDR keycode reports.

Agent Per Queue Log Out
Agents now have the ability to log out of individual queues.

New Queue Statistics
The queue detail window now includes additional statistics. "TTA SLA" (Time to Answer Service Level Agreement) is the number and percent of calls that are answered within a set amount of time. This time is set in the Web Admin Panel on a per queue basis. "Duration" is the duration of the active call. "Idle" is the time elapsed since the agent last took a call from any queue. "Calls" is the total number of calls the agent has taken since the stats were last reset. "Avg." is the average talk time per completed call for that agent.

Permanent Agent Icon
Permanent agents now have their own special "Q" icon, so call center managers can easily find their permanent agents in HUD.

Chat Delivery Notification
Every time you send a chat message, you can see whether your chat is successfully sent or failed.

Unread Chats
When using Ctrl + tab to switch between chat tabs, when there are unread chats, the user sees the unread chat tabs first.

Show Contact Card if HUD is not focused
We added a new option, "Show Contact Card if HUD is not focused" in the File --> Settings --> Visual Settings page. Selecting this option allows Contact Cards to display when hovering over a contact, even if HUD is not in focus.

Call When Free
We added a new option, "Call When Free" in context menu in Contacts Component. This option is enabled for contacts who are on a call. When selected, you receive an alert to call the contact when the contact is off their call.

Answering Calls While In a Conference Room
When you are on a Conference call on line 1 and you try to answer an incoming call on line 2, the call on line 2 is dropped. This has been fixed. Now, when answering the call on line 2, your conference call on line 1 is disconnected.

Broadcast Message
When sending a broadcast message to your queue, you now also receive that broadcast message.

Using ME Dialer To Add Someone To Your Conference
You can now add people into your conference bridge by dialing their number into the ME dialer and clicking "Join"

Maximizing HUD Components
We fixed the way undocked components are maximized. Components now maximize across the screen, both vertically and horizontally.

Deleting Voicemails
On Mac OSX, when deleting a voicemail, the dialog telling users how to delete voicemails without a prompt is "Ctrl + Click", but that does not work. This is fixed, the keys are now "Command + Click".

Adding Contacts Into a Conference Using Drag and Drop
When dragging a contact into a conference bridge, we are now able to drag and drop a contact in the gray space below an active conference bridge.

Outlook Synchronization
If Outlook is installed on a computer, but has never been launched, HUD no longer tries to synchronize with Outlook.

Number of Agents Talking
The queue statistics on the bottom of the queue summary window and detail window now shows the total number of agents talking (on any call). The statistic originally only reported agents on queue calls.

Additional Version Information
The Help --> About window now shows your HUD edition, Server version, FONcore version, and Java version.

"Edit Account Info" in the "My Web Launcher" Profile
The "Edit account info" option as been added to the "My Web Launcher" profile.

Call Recording Alert
If you are being recorded by a person you can also record, you will receive a desktop alert notifying you that your call is being recorded by that person.

Call Barged Alert
If you are being barged by a person you can also barge or whisper, you will receive a desktop alert notifying you that your call is being barged by that person.

Call Whispered Alert
If you are being whispered by a person you can also barge or whisper, you will receive a desktop alert notifying you that your call is being whispered by that person.

Barging Recorded Calls
When a call that is being recorded is barged, the recording no longer stops.

Dragging Calls From On Hold To Your Conference Room
When placing a call on hold, then joining a conference room, you are now able to drag the caller from the on hold area to your conference room.

Duration Variable in Web Launcher
The call duration (%%duration%%) variable for the web launcher now matches the call duration in the HUD ME area.

Adding Jabber Contacts
When User 1 on HUD Server A tries to "Add external contact" using the Jabber ID of User 2 on HUD Server B, User 1 does not receive the invitation and is unable to chat with User 2. This is resolved.

Retrieving Parked Calls
Incoming queue calls that are parked using remote hard phones can now be retrieved from HUD.

Answering Calls When On a Call
Users are now able to answer a call when already on a call. Now, the first call goes On Hold, and the second call is answered.

Conference Extension Numbers In Chat Window
Conference room extension numbers now creates a hyperlink in the chat window. For example, when typing "8509" in a chat window, it becomes a link that calls the conference room when clicked.

Call Parking Showing Incorrect Caller Name and Number
When parking a call that has blocked CallerID, the call parking component displays the Caller Name and Caller Number of the previous call. This is fixed.

Call Status Not Displaying
We added fixes for the issue where HUD sometimes loses the call status of queue calls when that call is forwarded from another queue.

HUD Client Disconnecting
The HUD client no longer disconnects when receiving a call with a caller ID that includes a colon.

Calls Not Displaying in On Hold Area
We fixed the issue that when a call is forwarded to a virtual extension that forwards to a queue, when an agent answers the call and places the call on hold, the call disappears from the on hold area.

Desktop Alert Not Showing On Blast Calls
When connected on blast calls, HUD now shows the desktop alert.

Incorrect Call Transfers When Using the ME Dialer
When connected on a call, using the "Xfer" feature in the ME dialer transfers the ringing inbound call to the outbound destination. This has been fixed.

Web Launcher Launching Additional "%" in URL
When the weblauncher URL contains the "%" character, then the URL that is launched has an additional "%" added. This is fixed.

Transferring Call To Yourself
We fixed the issue where users cannot transfer an inbound ringing call to themselves, when that call is ringing two extensions at the same time using FindMe.

Deleting Voicemails
When deleting a voicemail from HUD Visual Voicemail, the voicemail wav file is now deleted from your local workstation.

Transferred Voicemails Not Displaying in HUD
When drag and drop transferring a voicemail from your voicemail component to the voicemail icon of another contact, the voicemail is transferred but it does not display in that contact's Voicemail component. This has been fixed.

Transferring Calls To Voicemail in HUD Personal
On HUD personal edition, users can now transfer inbound ringing calls to their voicemail box by clicking the voicemail icon in the desktop alert.

HUD Displaying Misleading Error Message When Unable to Reach the HUD Update Server
When HUD is unable to connect to the HUD Update Server because the necessary ports are blocked, the HUD error message now advises the user to check their network and contact their IT administrator.

Stuck Call Status
We fixed the issue, where users were displaying as on a call for hours, even days, even though they are not on a call.

Parked Queue Calls Do Not Display In Call Parking
The issue with parked queue calls not displaying in the Call Parking component has been resolved.

Parked Calls Not Timing Out Properly
We fixed the bug so now, when a parked call times out, the call returns to the call parker.

HUD Crashing When Typing "Integra@" in a Chat Window
HUD no longer crashes when typing "Integra@" in a chat window.

HUD Dialer Transferring a Call to Itself When Pressing "Enter"
When a user made a call using the HUD dialer then pressed "Enter", that call was transferred to itself. This has been fixed by no longer displaying the number that was dialed in the HUD dialer.

Unable to Auto Update the HUD Client on Vista
Users on Windows Vista with User Account Control (UAC) enabled were unable to auto-update. This has been resolved.

Blast Group Calls Displaying the Caller-ID "Blast Queue"
The caller-ID of blast group calls has been corrected to display the actual caller-ID rather than "Blast Queue".

Unable to Poach Queue Calls
We fixed the issue that prevented users from poaching queue calls that were transferred or forwarded to the queue.

HUD Client Flashing in the Windows Taskbar
The HUD client no longer flashes in the Windows taskbar for no reason.

HUD Displaying Desktop Alert Saying Credentials are Incorrect
Sometimes, the HUD client displayed the desktop alert notifying the user that their HUD credentials were incorrect, even though they were correct. This has been fixed.

Updated French and Japanese Text
We added new translations to the French and Japanese language files.

Missing Contacts in HUD
We fixed the bug that caused contacts to disappear from the Contacts component after a HUD server restart.

Transfer a Call From On Hold to Another Extension
We fixed the bug that prevented users from transferring calls from On Hold to another extension.

trixbox Users Unable to Connect to HUD Remotely
We fixed the bug that prevented remote trixbox Pro users from automatically connecting to the HUD server.

Corrupted Voicemail Downloads
We fixed the the bug that resulted in incomplete voicemails for customers with slow internet connections.

Drag a Call Into a Conference Bridge
You can now transfer a call to a conference bridge by dragging the call from your ME (My Extension) or Contacts component and drop it into the Conferences component.

Disable Contact Cards
Dislike the photos (Contact Cards) that pop up when you hover over each extension in your Contacts component? These can be turned off in your HUD Settings page.

Prioritize HUD Contacts over Outlook Contacts
If you have synchronized Outlook vCards with your HUD client, you now have an option to prioritize HUD contacts over contacts synced from Outlook. This option prevents outdated Outlook contact information from displaying within your HUD client. To re-synchronize Outlook vCards with HUD, simply click Options --> Outlook --> synchronize Outlook vCards.

Queue Stats Show Total Agents on a Call (requires HUD Queues)
In the queue stats of the Queue Summary and Queue Detail window, the stats now show the total numbers of agents on a call, rather than the total number of agents on a queue call.

UAE Deal-Size Alert Displays Intermittently
We fixed the issue that the UAE Deal-Size Alert did not always display in HUD. (Only applies to PBXtra Unified Agent customers).

Chatting With External Contacts
There were issues with not being able to chat with Gtalk Contacts. This has been fixed.

Usernames Now Accepts Upper and Lowercase Characters
We changed the HUD username to accept both upper and lower case characters, to be consistent with the usernames in the Control Panel.

Contact Search Results Not Aligned
When searching for a contact in the Contacts component, we fixed the bug that caused the contact blocks to not be properly aligned in the search results.

FindMe Causes HUD Desktop Alert to Show They are Talking to "Unknown"
When a call is forwarded to a mobile phone from FindMe, the caller's HUD desktop alert shows that they are speaking to "Unknown". This is now fixed.

Chat Timestamps Shows the Incorrect Time Zone
For some users, the chat timestamps were displaying the time of a different time zone. This has been fixed, HUD now reads the time from the user's local machine.

Blast Group Calls Do Not Show as Ringing
When phones in a blast group are being rung, these extensions do not show as ringing in the HUD contacts component. This has been fixed.

Virtual Extensions Show as Offline
Virtual extensions now always show as online.

HUD Randomly Comes To Front on the Mac
Mac users experienced the bug that when HUD is out of focus behind another application, sometimes, HUD randomly comes to the front.

Cannot Transfer Queue Calls To Virtual Extensions
Users can now transfer a queue call to a virtual extension.

Queue Statistics Incorrectly Reports Call As Completed
If a call waits the entire duration in a queue then leave a voicemail (which is next step in call sequence), HUD temporarily reports that call as a "Completed". This has been fixed.

Photo Caller-ID
HUD just got a facelift, errr a face. Once a user uploads their photo via the Web User Panel, you will now see their gorgeous mug whenever you interact with them in HUD (calling, conference, voicemail). In addition, we now support the Outlook 2007 photo feature to show pictures for calls to/from external numbers.

Waaaaaay Better Mac Support
Where do we start? Proper resizing, fast GUI including no more artifacts on drag, prevents user from dragging HUD out of view, much faster start-up time, Tiger support, Leopard support, proper docking, dock-bouncing on inbound chat, system bar support, system bar blinking on inbound chat, support for spaces, better focus support, prettier/cleaner font rendering, each HUD component acts as a separate application, and more!

Travel in and out of the office without the "x"
Before HUD 3.0, when you would travel outside the office you would have to remember to connect with an "x" in your server name. Now you are free to wander on both sides of your firewall aimlessly without needing to reconfigure your HUD client each time.

Outlook 2007 Support
We added 2007 support and continued backward compatibility with Outlook 2003.

Outlook Contact Import
Users are now able to import all HUD Contacts into their Outlook.

Command Line Options (Windows only)
HUD 3.0 now comes with a Windows command line interface for interacting with 3rd party software. You can now perform a variety of functions on your local HUD client such as placing calls, setting away status, and more. See here for more information.

All-new Chat Alerts!
Incoming Chat Alerts allow you to keep working and read chats as they arrive. This feature is so efficient you will suddenly have great chunks of time available for hardcore doodling.

Server Side Chat Logging (requires CCE+)
All chats can now be logged by your HUD server.

Stand Alone Chat
Your chat window can now be on the screen while the rest of HUD is minimized. This should save you some real estate.

Chat Hotkeys
Lots of great new chat shortcuts that allow you to quickly switch between chat tabs, close tabs, change your font size, and more.

Override Chat Fonts
Dislike the fonts other contacts are using? You can now override their chat fonts.

Call Contacts or Phone Numbers from the Chat Window
When a contact's name, extension number, or phone number is displayed in chat, users can just click and call that contact/number.

Call and Email Contacts from the Chat Tab
Directly underneath the name of the contact you are chatting with are icons to call, send SMS, or email that contact.

New Blinking Systray Icon on New Chats
New incoming chats blink your HUD systray icon.

Better Control Over New Chat Messages
Users now have better control over how they want new incoming chat messages to display on their screen. Users have the option to set new incoming chats to: pop open a new chat window, receive desktop alerts, or just blink the HUD systray icon.

Chat Permission
The permission "HUD - Chat" in the Web Admin Panel now allows you to decide who can (and who cannot) use HUD chat.

Add Google Contacts
Users with the permission "HUD - Add external chat contacts" are able to either add a single Google Talk contact, or import their entire Google Talk contacts into HUD.

Send SMS
Send a one-way SMS by right-clicking on your desired contact in the Contacts component and selecting "Send SMS".

Chat Sorting
Sort all your contacts by active chats in real time.

Mobile Presence
Mobile presence provides a visual presence to other HUD users when a contact's cell phone is connected to the system. Users are prompted with the Busy Ring-Back™ dialog when attempting to call a contact who is on their mobile.

Contact Cards
Mouse over a contact to show their name, photo and other contact details.

Show Barged Calls
Managers (with permissions) now have the ability to see that a call is being barged via a specific barge color.

Queue Summary Component (requires HUD Queues)
The Queue Summary component shows a list of all queues on your server. You will have access to at-your-fingertips data such as number of calls holding, abandon rate, completion rate, number of agents on queue calls, number of agents logged in, and total number of agents belonging to the queue. Managers will also be able to view and poach holding calls.

Queue Detail Component (requires HUD Queues)
The Queue Detail component provides you a more detailed perspective on an individual queue. You will have access to real-time stats such as: abandon volume, abandon rate, complete volume, complete rate, and estimated hold time. The all-new agent view will show you a dynamically sorted list of the agents in that queue giving managers the ability to record, barge, or log agents in/out of the queue directly from this screen. Managers will also be able to view and poach holding calls.

"No one is Answering" Alert (requires HUD Queues)
After the queue has rung all available agents once, a "No one is answering this call" Desktop Alert appears on all participating managers or agent desktops visually alerting them that a caller is holding. This alert will display the holding time of the call that is not being answered.

Abandoned Call Alert (requires HUD Queues)
When a queue call is abandoned participating mangers or agents will receive a Desktop Alert informing them of such.

Agent Broadcast Alerts (requires HUD Queues)
Managers (with the permission "ACD/HUD -- Edit queues") now have the ability to send out broadcast messages to their agents. Get them to work harder or give them the day off, the power now rests in your click finger.

Reset Queue Stats (requires HUD Queues)
Users with the permission "ACD/HUD -- Clear queue stats" have the ability to reset queue stats, either from the Queue Summary component or the Queue Detail component.

Web Launcher Profiles (requires CCE & HUD Agent+)
In the Web Admin Panel, you can now create unlimited Web Launcher profiles that will instantly populate to each of your HUD clients.

Silent Web Launcher (requires CCE & HUD Agent+)
Send silent http data from the HUD client to a website without the actual HUD user knowing (or being interrupted by an annoying screen pop). A great use of this might be to send silent call duration to a ticketing system after the call has hung-up.

Unique Username and Password for Web Launcher Profiles
(requires CCE & HUD Agent+)
You can now embed unique per-client usernames and passwords into your Web Launcher URLs. We have even added support for md5 for that extra smooth taste of security.

Visual Conferencing
Users now are able to see the all the participants in a conference bridge, in addition to the option to kick, mute, record, email, and chat with other participants in the bridge.

Join a Conference Room Without a Password
The permission "HUD - Conf room view/join" allows internal callers to join a password-protected conference bridge with a couple of clicks -- no password required.

Invite others into a Conference Room Without a Password
The permission "HUD - Conf room invite/kick/mute" allows users to invite other internal callers into a password protected conference without them having to know (or enter) the password.

Kick/Mute Users in Conference Room
Users with the permission "HUD - Conf room invite/kick/mute" are able to mute users and also kick users out of the conference room.

Force Contacts Into a Conference Room
Users with the permission "PBXtra/HUD -- Individual intercom" also have the ability to force contacts into a conference room.

Conference Call Recording
Click the red "Record" button underneath each contact's name, in the Conferences Component, to record the Conference call.

Conference Alerts
You will receive a Conference Alert when you join a conference, leave a conference, have been kicked from a conference, or when a user joins your conference.

Improved Performance
HUD3 uses 50 percent less RAM and is 3 times faster on startup compared to HUD2.

Shut Down Individual Chat Tabs
An "X" on each individual chat tab has been added to close chat tabs individually.

URL Processing
HUD recognizes phone numbers, names, extensions, web links, email addresses, and emoticons when typed into a chat window.

Stand Alone HUD Components
Each HUD component can be separated from HUD and will stand alone on it's own with its own file menu, so you can keep select components open and minimize the rest of HUD.

Cleaner HUD GUI on Mac OS X
We cleaned up the random pixels on the corners of the HUD GUI.

New Web Launcher Variable
We added a new variable for your web launcher, %%caller_number_raw%% which is the %%caller_number%% stripped of all non-numerical characters

Help->About Displays More HUD Information
HUD's About page now displays your HUD edition, HUD Server version, and your machine's Java version.

Recently Chatted Contacts
The empty chat component shows your recently chatted contacts.

Case Sensitive Usernames
Users had issues logging in because usernames are case sensitive. HUD now automatically converts all usernames to lowercase to eliminate this problem.

Firefox 3 Compatibility
The HUD web launcher is now compatible with Firefox 3

Re-enable Alerts
When you check the "do not show this message again" box on alerts, these alerts can be re-enabled in File->Settings->Call Control->Warning.

Empty "Parker" Field in the Call Parking Component
The Call Parking component has been fixed to display the name of the call parker.

HUD Shows Users as Not on a Call
Resolved the bug that when you place Caller 1 on hold and talk to Caller 2, when Caller 1 hangs up, you are shown as not on a call in HUD.

Contact Search Shortcut Keys Does Not Work When in Micro Mode
We fixed this issue, so now when HUD is in micro mode, pressing the shortcut key for a Contact Search correctly places the cursor in the Contact Search field.

Desktop Alert Displays Incorrect Outlook Contact Name
When there are two Outlook Contacts with the same extension number in the "Business 2" field but with different numbers in the "Business" field, HUD now displays the correct contact's name in the desktop alert.

Cannot Resize HUD Components on Mac OS X Leopard
HUD components are now resizable.

"Always on Top" Does Not Work on Mac OS X
The "Always on Top" feature has been fixed. When selected, HUD will stay in front of all other windows on the screen.

Web launch to Secure URLs.
We corrected the Web Launcher bug that stripped the "s" from secure "https://" URLs

Recording users connected to voicemail
We fixed the bug that allowed the recording of users listening to their voicemails.

HUD Incorrectly Shows User As Typing in a Chat
We resolved the issue that when a user is chatting then hits Alt+Tab to tab over to another window, the remove user sees the user typing in HUD.

Call Duration
When retrieving a call from hold via HUD, the call duration in the PE no longer resets.

Call Recording
When a queue call is scheduled to be recorded and the call is also recorded in HUD, we fixed the bug that caused two separate sound files to be recorded. Now, only one sound file is correctly recorded.

Stuck Call States
We fixed the bug, that sometimes, a user's call state will become stuck, so everyone sees that user as on a call.... forever.

Ringing Call State bug
HUD2 had the bug, that when a user receives a ringing call while on a call, then others will see that user is in the "ringing" call state, until the user is off the 1st call. This bug is now fixed in HUD3.

Trixbox Pro Support
HUD Pro now works with the Trixbox Pro PBX.

Text Formats
Fixed a few "bad text" issues in the client.

Shortcuts
Quickly access different HUD windows or menu items with HUD's new shortcuts. Look in File->Settings->Shortcuts, to view and customize these shortcuts.

Quick Menu
Want to chat or call someone faster? Take advantage of our new QuickMenu (launched from the Extensions window search field). Use your arrow keys, number keys, or mouse to navigate this menu. Who needs groups ;)

TIP: The QuickMenu comes up automatically when you use the Extension Search feature. If it gets in the way, you can disable the auto-launch of the menu in the settings. Pressing "Enter/Return" in the Extension Search will activate the menu manually.

"New In HUD!" Window
To keep users informed about the hottest features, we've created the "New In HUD!" window.

Launch Web Page After Call
We've added the ability to launch a web page when a call has ended (not transferred). Look in your "Web Launcher" settings for all options.

Extension Search "Search in hidden groups" Setting
This setting supports the "Extension Search Finds Extensions In Hidden Groups" item in the "Tweaks" section below.

Web Launcher "duration" Variable
The "%%duration%%" variable is the length of the call (in seconds), and is only usable when launching a web page at the end of a call.

Web Launcher "type" Variable
The "%%type%%" variable is set to "inbound", "outbound", or "queue", depending on the call.

Web User Panel Login
It's easy to login to your Web User Panel with HUD, click "File->Login to Web User Panel"

HUD Personal Beta
With this client, those customers who did not have HUD, now have a limited set of features to replace PBXtray.

Auto Copy Option
Added an option in the Chat settings allowing you to turn off auto copy.

Global Fonts Option
When checked, the font properties you specify will apply to all chats. If unchecked, the font properties you specify will apply only to that conversation.

Double Click To Bring Up HUD
Double clicking your HUD desktop alert will now bring the rest of the application into focus.

Enhanced Desktop Alert
We've added a bunch of buttons to the desktop alert, making it a more interactive piece of the software.

Conference Call State
HUD now displays when someone else is connected to a conference room.

Recording Privacy
When you record another person via the Extensions window, their personal record button no longer changes to signify active recording. So be polite on the phone :P

Monitor/Barge Privacy
When monitoring/barging a call, your call state no longer displays to anyone but yourself.

Voicemail Call State
HUD now displays when someone else is connected to voicemail.

Conference Call State
HUD now displays when you are connected to a conference room.

Voicemail Call State
HUD now displays when you are connected to voicemail.

Alt+F4 Hides HUD
Pressing Alt+F4 will now hide HUD.

HUD Icon
We cleaned up the HUD icon so that it works with various backgrounds.

Automatic Scrolling When Dragging
Added more automatic scrolling when you drag near the edge of a window to make transferring calls and organizing extensions a bit easier.

Context Menu Closing
You can now close a context menu with the escape key (Esc, esc, ESC...).

Confirmation Dialog Window Appearance
Changed the appearance of the confirmation dialog windows to improve readability.

Cursor Focus Behavior
Many changes were made to keep the text cursor (focus) where it was intended.

Dialog Buttons Centered
Changed the location of the dialog buttons to be horizontally centered in the window.

Extension Search Auto Clear Settings Text
We changed the text for the "Auto clear" setting. We hope it makes more sense :)

Keeping HUD Windows Viewable
If an action would normally push a HUD window down past the bottom of your viewable desktop, HUD will automatically resize a window to keep it within the viewable desktop.

Snap Behavior
Improved snap logic to increase usability.

Spacebar Activates Interface Items
While interface (check box, buttons, etc.) are in focus, pressing the space bar will trigger it the same as a mouse click.

Improved Keyboard Interaction
HUD now shows you button and other interface items that are selected by default. You can use your keyboard to navigate and select these items.

Double Action Prevention
Many buttons in HUD were changed so that a double click would not perform the action twice. This is for you click happy people out there :)

Launch Page Once Per Call Option
The Web Launcher now launches a page only once per call, with no option to change the behavior.

OSX Network Users
Added support for OSX network users.

Performance
We increased HUD's performance by lowering the amount of RAM used and improving CPU efficiency.

Progress Window Removed
The progress window was more of an annoyance to many people so we removed it.

Restart Notice After Installing Outlook Pieces
After installing the Outlook pieces, it's important that you restart your machine. We've added this notice as a reminder.

Web Launcher Settings Appearance
We've cleaned up the Web Launcher settings, making it clearer and easier to use.

Web Launcher Settings Defaults
For your convenience, we've added a google link to lookup the number. This will help people make sense of the feature, and optionally get some additional information about their calls.

Memory Usage
Improved memory usage and allocation to lower the maximum memory used by HUD.

Progress Window
We added the Progress window once again, this time it appears undocked and only when upgrading (by default).

Version Number
The version and build numbers are now combined to display as "2.1.1.990", instead of "2.0 (1.1.990)".

URL (web link) Recognition
Refined the recognition of URLs (web links) so that it matches as intended.

Conversation Export Title
We added a more descriptive page title to exported conversations.

Exported Conversation History Format
We changed the format of the exported history so that it better supports very long string lengths.

Contact Matching
When receiving a second call, their vCard will no longer reference the contact from the first call.

Settings Menu
We removed the special settings menu from the desktop alert. Now the "settings" link will bring you to the Settings" page.

Extension Search Finds Extensions In Hidden Groups
Searching for someone in HUD? Now you'll find them even if their in a hidden or collapsed group.

Extension Search Pattern Matching
The search will now match the text you typed with the beginning of names. Typing two names no longer produces a search for two independent names, it matches on the text as you typed it.

Drag To Dial
When dragging a single phone number to your extension to dial, it will dial it instead of displaying a menu of just a single number to choose from.

Voicemail Button Tooltip
Tooltip now says "Send call to voicemail"

Window Size Increase
Call Parking's previous minimum size was too small to accommodate scroll bars.

Second Call Hangs Up Calls Placed Through Windows Dialer (HUDTAPI)
After using the Windows Dialer to place a call. If a second call comes in, the first call would automatically hang up.

"Help! I cannot see my HUD" Leaves Some HUD Windows Off Screen
This feature now brings the entire application back into view.

Outlook Contact Recognition
External numbers were not being matched correctly with their appropriate contact. We found the cause of this and fixed it.

Missed Call Events
Fixed a condition that caused HUD to not process call events. This bug caused calls that had already ended to continue to display, prevented new calls from being seen, and other state issues.

Window Detaching Upon Screen Resolution Change
HUD windows now remain where you left them even after changing screen resolution or undocking your laptop.

Window Position When Resizing Windows Taskbar
HUD will automatically shrink if you grow your taskbar so that the HUD window is not displayed under your Windows taskbar.

Auto-Away
Corrected an issue with auto-away, causing a person to see themselves as "Available", but "Away" to others.

Disabled Outlook Add-on
Corrected many conditions causing Outlook to disable this add-on.

HUDTAPI Producing Many TCP Threads
Previous versions caused an abundance of TCP threads at times.

"Accept" Button Disappears On License Agreement
Under OSX-PPC, the "Accept" button would disappear after clicking it.

"Blind transfer upon release of mouse" Option Formatting
Under OSX, this text did not fix correctly in the menu.

Double Menus
Under some conditions, previous versions would allow multiple menus such as "File" and "View" to be open at the same time.

HUDTAPI Not Selected As Default Line In Outlook 2007.
HUDTAPI is now selected as the default line in Outlook 2007. Users no longer need to do this manually.

HUD Window Resizing On Vista
Added support for changes in Vista causing HUD windows to not resize correctly.

Uninstalling HUDTAPI Causes System Error
Corrected condition where uninstalling HUDTAPI would result in a system error.

HUDTAPI Remains Registered After Uninstall
Windows dialer would display the HUDTAPI line even after it was uninstalled.

Vista HUDTAPI Registration
Even after installing HUDTAPI, Windows Vista failed to display it as a line option in the windows dialer.

Vista HUDTAPI Installer
TAPI now installs correctly under Windows Vista.

64-bit Windows HUDTAPI Installer
TAPI now installs correctly under 64-bit windows.

"Move to primary monitor" With Windows 64-bit Fails
This option now works under Windows 64-bit.

Web Launcher Launching Multiple Windows For A Single Call
Found several issues causing multiple launches on a single call. We fixed this.

Font Style
Fixed issues with setting custom fonts.

Incoming Chat Appears As An Old Conversation
When your chat window was open, and a new conversation was started by someone else, the message would appear as an old conversation. We fixed this.

Outlook Add-in Remains After Uninstall (Vista)
The HUD Add-in is now properly removed from Outlook after uninstalling HUD.

Outlook Add-in Installs When Outlook Is Not Installed
We've added some checks so that HUD will not try to install the Outlook Add-in if Outlook is not installed.

Web Launcher Opening Multiple Web Addresses
Spaces in the Web Launcher would cause the feature to open multiple web addresses.

Conversations Drew Twice When Switching Tabs
This resulted in a bounce effect when switching conversation tabs.

Newly Created Conversations Removed All Previous Messages
When someone started a new conversation with you while you were already chatting with another person, if they sent two messages then all messages except for the most recent would dissapear.

Current Conversation Tab Hides After Window Resize
Corrected issue causing your current conversation to hide after resizing the chat window.

Conversation Rendered As A Single Line
When switching tabs, HUD would show the conversation as a single vertical line for a split second before re-rendering the text in the proper format.

Conversation Text Search
We found and corrected format issues causing the search results to display incorrectly.

Chat History Exported In Reverse Order
Exported chat history now displays in the proper order.

Message Font Size After Installation
After upgrading, HUD would show your previous chat conversations in a larger than normal font the very first time you viewed the conversation.

Web Address Processing Does Not Highlight Last Character
Pasting a web address with a space at the end of it caused the last character not to highlight when it was posted to chat.

Web Address Processing Of Directories
Fixed the issue preventing HUD from recognizing directories of web addresses.

Switching Chat Tabs Did Not Scroll To Bottom Of Conversation
If text was in the chat search, switching chat tabs did not automatically scroll you to the bottom of the conversation.

URL (web link) Highlighting
We fixed a lot of issues relating to URLs shown in chat, including the problem of only part of the surface area being clickable.

Font Resizing
In some cases, you were unable to resize your chat font.

Normalizing Font Color
The "Normal Color" button now works properly.

Formatting After Typing A URL (web link)
Corrected issue where custom font formatting would reset after typing a URL.

Window Size Memory
Your chat window will now remain the same size you set it to even after closing.

Tab Selection
Clicking empty space by chat tabs will no longer select the closest tab.

Relative Position To Windows Taskbar
The Desktop Alert by default now appears above the highest point of the windows taskbar so that it does not overlap.

Contact Matching
When receiving a second call, their vCard will no longer reference the contact from the first call.

Duplicate Text
In some cases, the desktop alert would show the last few characters of the extension again, causing it to look something like "Persons Name (7402) 402)" instead of "Persons Name (7402)". This is fixed.

Text Truncation
Fixed the issue where name truncation did not refresh upon name change, causing shorter names to have an ellipsis.

Window Position
Fixed a problem causing the Desktop alerts to appear below the bottom of your screen.

Redraw Speed
Increased the redraw speed of this area.

Deleted Groups Still Display
After removing extension groups, they were removed from the group list but remained in the main Extensions window.

Record Button Selection
We found that the record button selection area was too large and overlapped other buttons. We fixed this by shrinking the area.

Recorded Extensions Displayed For Everyone
If someone else was being recorded, HUD would show them as recording regardless of permissions. Recorded extensions should only display for those who have the permission to record them.

Multiple Group Focus
We've prevented multiple extension groups from being highlighted at once.

Changing Agent Status
You can now change an agents login/out status even when they are on a call.

Monitor/Barge Failed Randomly
We discovered a condition that resulted in no action from the client after clicking the "OK" button in the barge confirmation notice. This prevented users from barging extensions at seemingly random times.

Extension Search Fails
Active HUD tooltips prevented the Extension Search from working. Typing a name would have no effect.

Initiate Call With Enter/Return Key (Vista)
Vista installs encountered problems with creating a call via pressing "Enter" or "Return" once a number was entered into the call field.

OSX Expiration Update
Removed expiration date from clients.

Win32 Expiration Update
Removed expiration date from clients.

"hudtapi.out" File Growth
Removed a condition where a "hudtapi.out" file grew to a very large size in the "C:" directory.

OSX Release
OSX version released.

Progress Window
Now you can watch the progress of tasks performed by HUDpro.

Module Display
View a complete list of all your enabled modules by clicking the "Help" menu, then the "About" item, and then in the "About HUD" window click the "Modules" tab.

Optional Component Install
If you skip the setup of the Windows Dialer and the Outlook Add-On in the setup wizard, you install them later by clicking "Help", "About", and then looking in the "Components" tab.

Barge Privacy
The barge call status is "private" now and will not display to anyone but the extension who is barging.

Record on Answer
Now if an extension is ringing, you can press the record button before the call picks up and HUD will begin recording automatically once the call connects.

Transfer to Alternative Phone
Drag an existing call to someone\'s alternate contact number (cell phone icon) to transfer the call to that number.

Hang-up Call
You can now right click your extension and select "Hang up" to end the current call.

Balloon Notice
HUD will only notify you once about losing connection after your computer wakes from sleeping.

Balloon Notice
Changed "X" icons in notice bubbles to reflect Windows XP.

Barge
The barge button no longer displays on an extension you are speaking with.

Connection
Improved client login and reconnect speed.

Click to Call
Extensions with active calls can now be called with a double click.

Desktop Alerts
Appearance changed to closely resemble the Outlook desktop alerts.

Desktop Alerts
Improved Desktop Alert behavior.

Drag Actions
Disabled the ability to drag calls to an extensions record, barge, and email buttons.

Installer
TAPI verification removed from HUD uninstall process.

Setup Wizard
The order of some items were moved.

User Interface
Window snap sensitivity increased.

Web Launcher
Internet Explorer windows are not opened in a new window.

Windows Dialer
Renamed "Outlook Integration (TAPI)" to "Windows Dialer (TAPI)".

Wording
Many changes have been made over the application to make each section a bit easier to understand.

Sounds
Sounds no longer stack to cause delayed sounds.

Sorting
Changed "Status" sort in the Extensions window so that each setting is clearer.

On Hold
This area is now gray when HUD is offline.

Balloon Notices
Each notice now appears over the HUD icon in the systray as it should.

Connection Warnings
"HUD connection lost" messages no longer appear at random times.

Connection Notice
Corrected "HUD connection lost" message so that it no longer displays after HUD reconnects.

Desktop Alerts
We corrected so many issues with the desktop alerts that we lost count. :)

Google Desktop
Desktop resizing applications (like Google Desktop) no longer cause mouse positioning issues within the application.

Outlook Add-On Reliability
In most circumstances, HUD can enable this add-on automatically and ensure that it is functioning properly.

Skin Performance
Fixed condition that caused from "Block" view that displayed in "List" view.

Search Text (OSX)
OSX: Text in search fields no longer changes font after the first click.

Settings
Added backups to your settings so they are not lost even in the event of a system lockup/crash/etc.

Setup Wizard
Only users running Microsoft Outlook are asked to install the "Outlook Add-On".

Web Launcher Behavior (formerly URL Launcher)
Corrected behavior issues with the Web Launcher (was called URL Launcher) so that it "works".

Windows Dialer (TAPI)
Fixed "Hang-up" button functionality in the native controller.

Chat Conversation
When copying chat text, the last character of the text is now properly added to the clipboard.

Chat History
Removed strange sound produced while searching in the chat history.

Blank Call Display
Corrected issue where extensions would display conversations with a blank number.

Extension Groups
Organizing Extension Groups is now a bit clearer. When reordering a group a visual indicator shows where the group will be placed once the mouse is released.

Extension Search
Auto clear is now defaulted to 15 seconds for new installs.

Extension Groups
Improved sorting and manual reordering.

Extension Groups
"General" Extension Group can now be moved.

Transfer to Voicemail
Voicemail buttons will now accept call transfers to them (via drag and drop) even if the extension is on another call.

Transfer to Extension
"Lagged" extensions are now an acceptable destination for drag-n-drop call transfers.

Transfer to Voicemail
Voicemail buttons will now accept call transfers to them (via drag and drop) even if the phone for the extension is unavailable.

Transfer Permissions
Users are no longer required to have both drag from and drag to permissions in order to transfer a call to another extension.

Multiple Call Handling
This addresses many issues found while managing multiple calls. Two of the largest issues present were wrong numbers displaying in the "On Hold" area, and old calls still remaining in the "On Hold" area even after they hung up.

Transfer from Call Parking
Fixed issues preventing users from dragging calls from Call Parking.

Transfer to Call Parking
Callers transferred to parking via HUD will no longer hear their parked extension spoken to them.

HUD Chat
HUD now has a full chat client built into it -- this means that your employees can send instant messages on your own private chat network. This is great for: a) companies that have turned off external chat (time-saver) and b) call centers who want to text-whisper to agents while they are on the phone.

Outlook Integration - Inbound Contact Match (XP only)
Your desktop alert will also show the actual *names* of people who are calling your extension -- provided that HUD can find their Caller-ID inside your Outlook Contact database. In addition, HUD will show you a clickable image of the caller\'s Microsoft vCard, allowing you to quickly view all stored details for the caller. This feature replaces and enhances the functionality found in PBXtray.

Outlook Integration - Outbound Dialing (XP Only)
You can now right-click either an email message or a contact to have HUD dial it. This feature uses the standard TAPI interface and replaces the functionality found in PBXtray.

Desktop Alert
When your extension rings, you will now see an optional desktop alert that informs you of the call and Caller-ID. You can also display this alert when you make outbound calls. This feature both replaces and enhances the functionality found in PBXtray.

Browser Screen-pop
HUD can optionally launch a Web browser to a custom URL when your extension rings. This is great for looking up inbound callers in your favorite Web-based CRM Package. Or just Google callers for fun! This feature replaces and enhances the functionality found in PBXtray.

Macintosh Users - Rejoice!
HUDpro is now available for the OSX platform. Although we have invested a lot of time getting our OSX version ready for you, it is still a bit buggier than the PC version. So, please be patient as we iron out the kinks. If you are a Mac user you must download HUDpro here:
-->http://web2.fonality.com/gethud/

Clean Uninstall
Option to keep or remove all files associate with HUD during the uninstall process.

Multiple Barge
Now multiple people can barge the same conversation.

Quick Blind Transfer
Option under "File->Settings" to perform a blind transfer upon release of the mouse.

HUD Extension Groups
You can now organize HUD by departmental groups. Simply build a group and start dragging extensions into it.

Click to Email
Click the new email icon inside of HUD to easily send an email to any employee in your company. The email address will be pulled from your PBXtra Company Directory.

Manager Agent Monitoring (CCE Only)
Managers will now be able to see which agents are logged into their queues. Note: you will have to grant the proper "right" in your Admin Panel to perform this function.

Manager Agent Login/out (CCE Only)
Managers will now be able to Login/out their agents with a click of the mouse. Note: you will have to have the proper "right" in your Admin Panel to perform this function.

Click to Call Mobile Phone
Click the new mobile phone icon inside of HUD to instantly call any other employee on their cellular phone. The phone number that is dialed will be pulled from your PBXtra Company Directory.

Live Sort of Extension Status
Want to quickly know which employee is on the phone? Now, HUD can sort your extensions in "continuous" mode, so you can always have your active callers at the top of the list. This is great for managers who need to monitor employee activity level!

Agent Login/out (CCE Only)
Agents can now log themselves in and out of their queues using HUD. In addition, agents will now be able to see their Login/out status.

Parked Extension
Parked extension column (where the call is parked) now exists in Call Parking

Window Docking
Improved HUD window docking behavior so that automatically resized windows would keep their attached windows.

Help Menu
We have added pre-formatted Bug and Suggestion emails to assist with clearer emails.

Drag And Drop
HUD no longer prevents you from transferring a call to an extension that is already on a call.

Drag And Drop
HUD no longer prevents you from calling and extension that is already on a call via double click.

Drag And Drop
Changed some behaviors to accommodate extension groups. To transfer and start calls, drag from the call status area to another extension. To move an extension to another group, simply click and drag on another part of the extension and move it to your desired destination.

Connection Notice
HUD now informs the user if there is a problem with the administrative configuring of their HUD extension.

Tooltips
Wording changes throughout many tooltips.

"Hide" HUD
The "X" button at the top right hides HUD instead of exiting the application.

Skin Appearance
Replaced live redraw of HUD windows with Ghost redraw to enhance performance.

Skin Appearance
Cleaned up many of the HUD icons

Skin Appearance
Window data resizes to fit available space when scroll bars either exist or do not exist

Skin Appearance
HUD is now HUDpro and deserves a new logo

Skin Appearance
New scroll bars.

Configuration Files
Encrypted configuration files to protect sensitive data.

User Login
When logging into HUD, any previously connected HUD clients with the same login will be disconnected.

Settings
The escape button will now close the settings window.

Settings
Settings page now has an "Apply" and "Close" button instead of "OK" and "Close"

Settings
Connection settings now has a "Default" button.

Scrolling
Mouse wheel scroll speed increased.

Barge
Barge warning informs the person who is about to barge another party of the affects their barge will have on the call.

Installer
New installer :)

Extension Search
Added auto clear and "Clear" button.

Voicemail Button
Single click of the voicemail icon will call that extensions voicemail.

Voicemail Button
We created a new icon for this button so it is easy to distinguish from the email icon.

Extension Highlighting
Changed the highlighting of block extensions so that it extends outward instead of inward.

Fonts
Decreased the size of the extension number and call timer in block view.

Popup Windows
Hover area for viewing call details in block view was increased to cover most of the extension instead of just the connected call number/name.

Tooltips
Correct issue where tooltips would stick when the mouse was moved away from the application window.

Tooltips
Fixed many tooltip behaviors and text.

Balloon Notices
System tray balloon no longer appears outside of monitor bounds.

HUD Connection
Corrected issue where HUD required multiple login attempts before a successful login.

Context Menu
System tray context menu no longer appear behind the system tray.

Data Columns
Added a minimum width to HUDpro scroll bars.

Task Bar
"Move to primary monitor" checks monitor bounds.

Skin Appearance
Corrected issues where artifacts from HUD would show through to other applications (tool tips and such).

Skin Appearance
Artifacts caused by the moving of HUD and overlapping windows have been greatly reduced.

Buttons
Corrected many issues with button appearance and behavior to give the application a more consistent feel.

Maximize HUD
Clicking "Maximize" when HUD is in micro view will now exit micro view and maximize the application correctly.

Installer Options
Ths "Connect on startup" setting is respected now.

System Tray
Single click of the HUD system tray icon will now display HUD.

Column Headers
Corrected issues where list column headers would separate and remain stuck to the mouse.

Barge
Improved reliability of barging calls without incident. This addresses many issues where people would barge a call and not be muted, or causing others in the call to be dropped.

Call Status
Private extensions would display "Private" even if they were not on a call.

Skin Appearance
Minimizing the width of the list view "Status" column no longer causes the call status icon to be cut off.

Call Parking
Call parking no longer returns the call to the original parker after call has been transferred out of the parking area.

Extension Filter/Search
A text input box now exists in the upper right side of the "Extensions" window. Typing in here will only show those extensions that match the number or name typed in the box.
HINT: Typing multiple words will match "any" of the words, increasing the matches found.

Scroll Bars
Fixed graphical error caused by bringing scroll bars partially out of the screen and back in.

Menu Highlight Hanging
Fixed graphical error where any menu would remain blue if you clicked and dragged from it.

Preparing for Neo Agents
This is the first half of being fully compatible with the new Neo Agent system.

Text Color
Changed the text color for the extension and the call timer to make them a bit easier to read (block view only).

Bugs And Suggestions
HUD version software is automatically included in the email subject for bug reports and suggestions. This number will help us server you better.

Connection Notice
HUD will only report a loss of connection once instead of constantly reminding you.

Reduced Response Time
Reduced time required for changes in Web Admin Panel and Web User Panel to take effect in HUD.

Fixed Agent Logout Reason In CDR
When an agent logs out of their queue using HUD, their agent log out reason codes can be retrieved from your CDR reports.

External Chat Contacts
Fixed the issue that prevented some users from adding external chat contacts.

Improved sync performance after changes made to CP
Optimized the performance and resource usage during syncing of CP changes to HUD.

Trixbox: CDR Reports had duplicate entries when user logged in/out of queues on CP
Fixed the issue where using the CP in trixbox to login and logout of queues created an extra CDR entry.

When retrieving a linked office extension from call parking, the call will show in your On Hold area
Fixed the issue where calls showed in your "on Hold" area when you retrieved a linked office call from call parking.

HUDmobile: Calls answered automatically when a user is added to conference call
Fixed the issue where calls were answered automatically if a user was added to a conference call by another user.

HUDmobile: Conference: Display name of external caller is replaced by extension number.
Fixed the issue when an external caller/s name is displayed if the caller is alone in the conference but the display name is replaced by the extension number when another user joins the call.

Fixed Set Caller ID
When a caller is waiting in a queue, the "Set Caller ID" is now dislayed correctly.

Optimized Performance on Mac
Optimized the performance and memory usage of the HUD client on Mac computers.

Voicemail Download
Fixed an infrequent issue where voicemails did not successfully download.

Queue Call Recording
Fixed the issue where call recording did not start for agents who answered the call using HUD even when they had automatic queue call recording enabled.

Desktop Alert on Transferring Calls
Fixed the infrequent issue where, when transferring a call, the desktop alert still remains on your HUD clients until that call is ended.

Transferring Conference Call to Mobile
Users should now be able to transfer their active conference call to their mobile phone using either the desktop alert or the ME area.

Caller-ID Display on Incoming Calls
Fixed the issue where every incoming call with blocked Caller-ID displayed your first Outlook contact's name (when Outlook integration is enabled).

Caller-ID Not Shown Intermittently
Fixed an infrequent issue where HUD did not show the Caller-ID Number of the caller.

Long Call Duration
Fixed the issue where users showed as on a call for several days.

Dropped Calls on Forwarded Queue Calls
Fixed the issue: when answering a queue call that was forwarded from another queue, placing the call on hold then retrieving it drops the call.

Queue Stats for Linked Extensions
The issue where queue statistics are not populating for linked extensions has been fixed.

Chat Messages Failing
Made some fixes to how chat messages are delivered to users. This issue was causing some chat messages to not successfully send.

Conference Recordings Not in Web Admin Panel
When linked extensions are on a conference call and the call is recorded, the recording does not appear in the Web Admin Panel. This has been fixed.

Stability Issues on Older Linux Kernels
We fixed an issue that caused crashing on servers that uses older Linux kernels.

HUD Prompts to Auto Update When "HUD Auto Update" is set to "No"
This has been fixed, so the HUD client only prompts to auto update when "HUD Auto Update" is set to "yes".

HUD For The New fon-q
The HUD server is compatible with the latest FONcore, fon-q

Whisper
When whispering a person that is on a call, only that person can hear your voice.

Block Chat Initiation
Admins now have the ability to block users from initiating chat messages. This permission is configured in the Web Admin Panel

Custom Modification of Dialing Preferences
We now have a file, "format.xml", stored on the server for custom modification of dialing preferences and caller ID display for your HUD client. Your support technician can configure these rules according to your needs.

Send Logs
If you have issues and contact technical support, a support technician may ask you to go to Help --> Send Logs. Clicking "send logs" uploads your HUD client logs to the server for troubleshooting and analysis.

Call Parking Showing Incorrect Caller ID
When a call comes in on an analog line with an Unknown caller ID, when parked, the caller ID shown is the caller ID of the previous caller into the system.

ACD Recordings Not Starting
When an agent answers a queue call using the "Answer" icon in the HUD desktop alert, scheduled ACD recordings do not start. This has been fixed.

Making Calls Using The Command Line
Using the command line to initiate calls from HUD now works.

Incorrect Timestamp for Agent Log In/Out
The agent log in and log out timestamp in the acd reports are no longer hardcoded in PST.

Group Voicemail
Users are now able to leave group voicemails.

Cannot log into HUD with usernames that contain an "@" symbol
We fixed the issue that users are unable to log into their HUD client when their username contains the "@" symbol and are connecting to HUD remotely.

Unable to Dial Local Number that starts with a "9"
When using the ME dialer to call a local number that begins with a "9", the call fails. This is fixed.

Call Transfers Causes Phone to Auto Offhook
Under certain conditions, drag and drop transfers from hold to another extension causes the call to intercom the destination extension.

HUD Clients Disconnecting
We made a improvements to the HUD server, which previously have occasionally caused HUD clients to disconnect from the HUD server.

Stability Issues on Older Linux Kernels
We fixed an issue that caused crashing on servers that uses older Linux kernels.

HUD Prompts to Auto Update When "HUD Auto Update" is set to "No"
This has been fixed, so the HUD client only prompts to auto update when "HUD Auto Update" is set to "yes".

AMI Proxy
The purpose of the HUD AMI Proxy is to reduce the stress on FONcore because the HUD client connects to the HUD AMI Proxy which connects to FONcore, rather than directly connecting to FONcore.

HUD Client Communicates Over Standard SSL
The HUD client now communicates with HUS (HUD Update Server) on the standard SSL port.

RAM Leak
We discovered and fixed issues in the HUD server that were causing RAM leaks.

Multiple Instances of the HUD Server Running
The HUD server now exits if the required ports are busy with another process. This prevents multiple instances of the HUD server from running.

Slowness and Lag Issues in HUD
We corrected the DNS issues that caused HUD to lag.

HUD Randomly Disconnecting
Users are no longer randomly disconnected from HUD.

Agent Login/Logout Reporting
The HUD server now stores agent login/logout information every time an agent logs in or out of their queues via HUD. This allows you to run a CDR report to see agent login/logout information.

Java Memory Leak
The Java memory leak issue has been fixed.

Queues "Stats Since" Timestamp Displaying Incorrect Time
We fixed the issue where the "Stats since" timestamp constantly changed, attempting to match the time on the local machine.

UAE Deal-Size Alert
All issues regarding UAE Deal-Size Alerts not properly displaying, such as during queue calls, or on barged calls, have been fixed.

Client Restart Required to Change HUD Editions
We fixed the issue that required the user to restart their HUD client to change to the correct HUD edition.

Pure Java Server
The HUD server is an entirely new server, based on Java technology.

XMPP/Jabber based protocol
The HUD server uses industry proven XMPP for chatting and call notifications.

Secure Connection
The connection between server and client is secure thanks to XMPP protocol and SSL encryption.

Fast Reconnection
The HUD Server and client uses cached data models, so only changes are sent during new connections, which makes reconnection faster.

Guaranteed Delivery of Messages
XMPP/Jabber protocol guarantees the delivery of messages, so you will never miss an important message!

Contacts Stored on the Server
Your external contacts and groups are now stored on the server.

HUD Department Groups
HUD Administrators can now create Departments from the Web Admin Panel, which appears in the Contacts component in the HUD client.

SMS Support
Server now supports SMS delivery.

Agent Broadcasts Alerts
Server supports broadcast alerts, such as like queue broadcast alerts and conference alerts.

Server Defined Web Launcher Profiles
HUD Server supports server side defined web launcher profiles, with a number of options such as silent and authenticated web launchers.

Multi-Calls Support
The HUD server is aware of all calls on your extension. Users can see all calls a user is on via Contact Cards.

Group Intercom/Page/Voicemail
We added the ability to intercom, page, or send a voicemail to an entire department in your HUD contacts.

Voicemail Box
The HUD Server allows the management of your voicemail box. View a list of your voicemails, download, play, flag, forward to another user, and be notified of new messages in your HUD client.

Deal Size Alert Over the Photo in Desktop Alerts
The server sends company information, and opportunity size as a separate field in the call event.

Phone Formatting Rules
The HUD Server is aware of international phone numbers and uses the server-based phone number formatting rules accordingly.

External Contacts Support
Now you can chat with any XMPP/jabber based networks, including Gtalk, iChat and any other jabber servers.

Jabber Contact Cards and Photos
The HUD Server now allows Contact Cards and Photo Caller-ID for external Jabber contacts.

User Statuses
Users can now set a Do Not Disturb (DND) status, or a custom away status message.

Auto-reply on away
The HUD Server supports auto-replies when you are in away mode.

Rich Text Messages
You can send rich text messages to other Jabber clients. Please note, not all Jabber clients support rich text messages.

Queues Component
The HUD server is aware of your queues and allows users to see queue calls and statistics.

Queues Management
Managers can reset queue statistics, send out agent broadcast alerts, and even poach calls!

Queues Notification
The HUD server sends out notifications when a queue call has been abandoned or is unanswered by an agent.

Conference Room Reporting
The HUD server reports all calls in the conference rooms, including external phone numbers.

Conference Management
Users can join or leave a conference, invite others into a conference, or kick and mute conference members via HUD.

Conference Alerts
The HUD server notifies you when a user has joined, left, or kicked you from the conference.

Trixbox Pro Support
Both HUDlite and HUD Pro servers run on the Trixbox Pro PBX.

Auto Off-Hook
Aastra and Polycom phones will automatically pickup when placing a call via HUD, removing the need to answer your own phone to begin call the other person.

Record a Conference
When you or someone is in a conference, the standard record button is available to record it.

Conference Call State
HUD now displays when someone else is connected to a conference room.

Recording Privacy
When you record another person via the Extensions window, their personal record button no longer changes to signify active recording. So be polite on the phone :P

Monitor/Barge Privacy
When monitoring/barging a call, your call state no longer displays to anyone but yourself.

Voicemail Call State
HUD now displays when someone else is connected to voicemail.

Conference Call State
HUD now displays when you are connected to a conference room.

Voicemail Call State
HUD now displays when you are connected to voicemail.

Improved Message Efficiency
We greatly reduced the amount of messages sent to connected HUD clients when another client logs in. This especially helps customers with a high number of remote workers.

Ghost Call State Auto-Cleanup
If your phone system becomes unavailable, HUD now has the ability to verify which calls are still active and which are not when it reconnects, allowing it to clean up non existent calls.

Phone Number Formatting
HUD will now format numbers longer than 10 digits.

"System Calling" Call State No Longer Shows
The "System Calling" call state (representing when the PBX is ringing your phone) no longer displays in the "Extensions" window. It is only a private state in My Extension.

Caller Experience
A person no longer hears their parking extension when they are parked via drag n' drop.

Area Codes Beginning with "9"
Area codes beginning with a "9" are now displayed properly in HUD.

Improved Recording Reliability
In previous versions, certain call conditions would prevent you from recording a call. We've tracked down these conditions and fixed what was causing the issue.

Improved Monitor/Barge Reliability
In previous versions, certain call conditions would prevent you from barging a call. We've tracked down these conditions and fixed what was causing the issue.

Improved Drag n' Drop Transfer Reliability
We located many items that prevented you from transferring a call via drag n' drop and fixed them.

Ghost Call States
We've drastically improved call tracking to help prevent ghost call states.

Record Button Remains Lit After Hang-up.
When recording an extension, the record button would remain active (red) even after the call hung up.

Partial Phone Number
Numbers beginning with a "9" had it stripped, resulting in the display of a partial number. We fixed this.

Web Launcher Auto-Launch
Corrected issue preventing outbound calls from auto-launching.

Double Desktop Alerts
We fixed the issue causing two desktop alerts to appear for a single inbound call.

Attended Transfer Caller ID - Inbound Call
After an attended transfer of an inbound call, HUD will now display the correct caller ID.

Blank Caller ID
Calls with an unknown caller ID will display as "Unknown" instead of being blank.

Attended Transfers
Corrected issue causing attended transfers to display call states on the wrong extensions.

Call From "unknown"
We fixed many issues relating to the caller ID displaying "unknown" as the caller name.

Caller ID Displaying Strange Number
Resolved the problem of the wrong information being set as the caller ID name/number.

Attended Transfer Caller ID - Inbound Call
After an attended transfer of an inbound call, HUD will now display the correct caller ID.

Blank Caller ID
Calls with an unknown caller ID will display as "Unknown" instead of being blank.

Call From "unknown"
We fixed many issues relating to the caller ID displaying "unknown" as the caller name.

Caller ID Displaying Strange Number
Resolved the problem of the wrong information being set as the caller ID name/number.

Transfer Ringing Call To Parking
Fixed a condition that prevented inbound calls from being parked while they were ringing.

Ringing State Error
Discovered and corrected issues with the current call reverting back to the "Ringing" state.

Queue Calls
Corrected issue where neoagent queue calls were displaying as parked calls.

Call Transfers
Attended transferred calls no longer display in the Call Parking area.

Performance
Changes were made to the login process to prevent resource spikes caused from massive simultaneous logins.

SIP calls
Corrected issue where call parking would not recognize parking SIP calls. This issue caused the parked call indicator in HUD to not display when the call was indeed parked.

Zap calls
Corrected issue where call parking would not recognize parking Zap calls. This issue caused the parked call indicator in HUD to not display when the call was indeed parked.

Outbound Calls
HUD now displays the proper call data when placing outbound connected calls on hold.

Transferring Parked Calls
HUD now displays proper call name/number information when transferring a call from the Call Parking area to an extension.

Parking Timeout
Calls parked via HUD drag and drop now return to the extension who parked the call instead of ringing your main menu.

Neo Agents
HUD now properly recognizes the Neo Agent calls as queue calls.

Lingering "Ringing" Call State
Corrected issue where when an extension was on an outbound call and a second call came in, the call state of the second call would stick on the extension till the first call was completed.

Barge
Corrected issue where random barged calls would cause hang-ups for the outside caller with no verbal message.

Queue and Blast Group Calls
Corrected issue where Queue and Blast Group calls would mysteriously disappear from HUD.

Call States
Improved reliability of call call states to help HUD report accurate call activity.