Bug Fix :: Simultaneous Updates
Fixed a situation where concurrent updates to a file could lead to data corruption.

Bug Fix :: Linked Server Error Messages
A failure could occur when certain errors regarding linked servers were being reported. This has been fixed to display the proper error message.

Bug Fix :: PBXtra Fast 1.9 released
Fixed multiple crash bugs that resulted in dropped calls.

Bug Fix :: ACD Reports
We have fixed specific links clickable from ACD Reports.

New Tweak :: Synchronize Configurations
If any configurations are out of sync due to network issues, you now have the option to manually synchronize the configurations immediately.

New Feature :: New Polycom and Aastra Phones
New Aastra (51i, 53i, 55i, 57i) and Polycom (320, 330, 550, 650) phone support has been added.

New Feature :: MAC in display
There is a new option in Options->Settings which allows the user to set all of the phones to display MAC address instead of full name in the phone display.

New Tweak :: Help Mode
Help mode now works for the ACD pages when logged in as an extension.

New Tweak :: Phone Numbers
Changed the numbers shown in the rollover help for adding a range of phone numbers. This help text should now be less confusing.

New Tweak :: Music On Hold
Music On Hold playlists are now sorted alphabetically.

New Tweak :: Supportal
Better handling has been put in place for the 'Full Name' field.

New Tweak :: Blast Group
Virtual extensions are no longer given the option to be added to a blast group, since blast groups do not respect forwarding.

New Tweak :: Cards
When you adjust groups on the cards page you will now receive an alert letting you know that you may need to adjust your dial plans.

New Tweak :: Navigation
You can now exit help mode by clicking on the same icon you use to enter help mode.

New Tweak :: Navigation
Minor speed improvements have been made to the navigation system.

New Tweak :: Night Mode Password
Better checking has been added to prevent anything but numbers for the Night Mode password.

New Tweak :: View Extensions
The 'Status' column was taking up two lines, this has been adjusted to only take up a single line.

New Tweak :: Support Banner
The support banner will only appear at the top of the screen if your support contract expires.

New Tweak :: Dial Out Prefix
Added rollover help to the Options->dial plan page for the dial out prefix.

New Tweak :: Echo
Adjusted the text at the top of the Options->echo page to let users know they can change echo settings on a per port basis using the Options->cards page.

New Tweak :: Edit Call Menu
Certain call menus are unable to be changed as they are system-specific. The error message you receive when you try to add key presses to these menus has been cleaned up.

New Tweak :: Extensions
The 'Web Username' field will now prevent people from using characters that could cause issues when using HUD.

New Tweak :: Phone Numbers
Adjusted the help text for the phone numbers page to inform people of the maximum amount of phone numbers that can be added in a range.

Bug Fix :: Music on Hold
Some music on hold play list names would prevent the newly created list from showing up, this has been fixed.

Bug Fix :: Call Menu Call Forwarding
Fixed an issue where forwarding to keycodes would sometimes prepend a 9.

Bug Fix :: Phone Numbers
When you edit a phone number, that row will no longer remain highlighted.

Bug Fix :: Click To Call
Click To Call now uses dial plan routes to dial the correct number. This fixed issues with international dialing in 'Click to Call' and 'FONcall'.

Bug Fix :: Navigation
While using the help mode for the status tab, the navigation would show the wrong tab highlighted, this has been corrected.

Bug Fix :: Navigation
When making changes to the Music On Hold page, the navigation will now show that you are on the Music On Hold page.

Bug Fix :: Visual Only
We have resolved an issue that would have disabled Visual Mode when changing devices for an extension.

Bug Fix :: Support Contract
Servers with support contracts that started on a leap year day were unable to log in, this has now been fixed.

Bug Fix :: Navigation
In CDR reports, the navigation will now show the proper selection when using the 'paginator' to look at other calls.

Bug Fix :: Navigation
When you run an ACD report the navigation will now show the current selection.

Bug Fix :: Help Mode
The main navigation will no longer log you out of help mode.

Bug Fix :: Click-n-Call
Updated Click-n-Call (call.cgi) in order to pass Caller-ID Name.

Bug Fix :: Trunks Page
Fixed the trunks page so it will still refresh if you open and close the supportal.

Bug Fix :: Editing Phone Numbers
Fixed an issue where editing phone numbers without submitting changes disallowed further edits.

Bug Fix :: Raid Alerts
Fixed an issue where HP hardware raids were unable to set raid alerts.

Bug Fix :: DNS Settings
Fixed an issue which intermittently caused issues in the DNS Settings area of Network page.

Bug Fix :: Primary and Secondary DNS
Fixed the issue where the field for Primary and Secondary DNS would be blank after setting it and the page refreshes.

Bug Fix :: Phone Dial Plans
Fixed an issue where essential parts of dial plans were being removed.

Bug Fix :: DNS Settings
Fixed an issue where setting a static DNS did not actually set it.

Bug Fix :: Extensions Page
Fixed an issue which caused the Admin Panel to time out when viewing extensions.

Bug Fix :: Cards Page
Fixed the cards page not displaying Remora card lines when they're plugged in.

Bug Fix :: Call Menu Call Forwarding
Fixed an issue where forwarding to keycodes would sometimes prepend a 9.

Bug Fix :: Support
Fixed an inaccurate calculation of support days remaining.

Bug Fix :: Dial Out Prefix Settings
When setting Change Dial Out Prefix in the Settings page, the setting is saved on the form upon page reload.

Bug Fix :: Help page for upgrading
A help page has been added for the upgrade screen.

Bug Fix :: Scheduler Calendar
Scheduler calendar no longer stays on screen when switching from a date-based schedule to a weekday-based schedule.

Bug Fix :: Dial Plans
Fixed many issues with dial plan generation. Particular improvements for Aastra phones.

Bug Fix :: Groups
Fixed the issue of users not showing up when viewing Group Users in the Groups page using IE6.

New Feature :: Queue Search
When the queue page refreshes it will automatically perform a search for the last value entered into the search box.

Bug Fix :: Call Recordings
When viewing the ACD->recordings page, we have prevent an error of "Zero Sized Reply" intermittently appearing.

Bug Fix :: A.C.D.
When viewing queues, the page no longer gives a 500 status error when the server is unreachable.

New Tweak :: Call Screen Playback
The playback that the called party hears when call screening is enabled has been shortened to avoid getting trapped in voicemail systems.

New Tweak :: Call Screen Intro
A caller can now press any key to bypass the call screening intro and jump right to recording their name.

New Tweak :: FindMe Call Seconds
You can now dial numbers for 5 seconds in your FindMe rules.

Bug Fix :: Boomerang Call Recording
When hitting *1 on a call to start recording, the resulting sound file would be saved incorrectly. This has been resolved and all recordings can be found in the ACD -> recordings page in the Admin or User Control Panel.

Bug Fix :: FindMe Input
The FindMe rule "call external number" no longer allows a user to forward to their own extension or to no extension at all.

Bug Fix :: FindMe Scheduler
Resolved an issue with the FindMe scheduler when saving schedules that included 12 PM as a start or end time.

Bug Fix :: Call Screening
When using call screening, if the called party hangs up during the process of deciding what to do with the call, the calling party would be disconnected. This has been fixed so that the calling party continues on in the FindMe process.

Bug Fix :: HUD Dialing
When calling someone using HUD, the called party would be connected to the callers FindMe rules, instead of being connected to their IP phone. Calls are now routed properly when using HUD to dial.

New Tweak :: ACD Recording Text
The text at the top of the Recording page in the ACD tab has been updated to more accurately describe the page.

New Tweak :: Call Screen Playback
The playback that the called party hears when call screening is enabled has been shortened to avoid getting trapped in voicemail systems.

New Tweak :: Call Screen Intro
A caller can now press any key to bypass the call screening intro and jump right to recording their name.

New Tweak :: FindMe Call Seconds
You can now dial numbers for 5 seconds in your FindMe rules.

Bug Fix :: Boomerang Call Recording
When hitting *1 on a call to start recording, the resulting sound file would be saved incorrectly. This has been resolved and all recordings can be found in the ACD -> recordings page in the Admin or User Control Panel.

Bug Fix :: FindMe Input
The FindMe rule "call external number" no longer allows a user to forward to their own extension or to no extension at all.

Bug Fix :: FindMe Scheduler
Resolved an issue with the FindMe scheduler when saving schedules that included 12 PM as a start or end time.

Bug Fix :: Call Screening
When using call screening, if the called party hangs up during the process of deciding what to do with the call, the calling party would be disconnected. This has been fixed so that the calling party continues on in the FindMe process.

Bug Fix :: HUD Dialing
When calling someone using HUD, the called party would be connected to the callers FindMe rules, instead of being connected to their IP phone. Calls are now routed properly when using HUD to dial.

New Feature :: Calendar-based Scheduling
Many customers wanted a way to have custom schedules for specific dates on a calendar. Now you can make your call menu do something specific (and spooky) on just October 31st.

New Feature :: Night Mode
Using *66 (*NM, standing for Night Mode) or the Options->settings page, you can now enable and disable night mode! To control how night mode works, use the sequence "Go to submenu/ext. when in Night Mode" from the call menu. So, have your office manager dial 3 keys on their phone and your Call Menu will go to work so you can go to sleep.

New Feature :: Cards Page
Under the main tab labeled "Options" you will see a new choice labeled "cards". This page allows you to custom configure your analog and t1 cards with simple clicks of the mouse.

New Feature :: Linked Company Directory
Company Directory will now show names of users from all of your linked branch offices instead of just your local office.

New Feature :: Linked Name Directory
The Spell-by-name directory will now allow access to users from all of your linked branch offices instead of just the local office that is being dialed.

New Feature :: International Support
Admins are now able to set which country their server is in. This auto-sets a number of telecom settings that are specific to that country (such as country indication tones).

New Feature :: 10x Faster CDR/ACD Reporting
We now have added a faster reporting engine which retrieves your CDR and ACD reports 5-20x as often as before. This means no more waiting 60 minutes for a report. Some servers will query as often as once per minute!

New Feature :: Speedy Navigation System
We have added a brand new navigation system for quickly accessing navigation items in your Admin and User Panels. No more waiting!

New Feature :: Go to extension - forward=no VM=no
This new sequence in the call menu will ring an extension and not follow its forwarding/FindMe rules, or end up in VM.

New Feature :: "Play Ringing" Sequence
We have added a "Play Ringing" sequence which you can use to play ringing to the caller for a specified amount of time. This is useful in cases where your carrier may cut off the first few seconds of audio when someone calls in, so adding a "Play Ringing" sequence for 2 seconds will simply add, at maximum, 2 seconds of ringing when callers dial in rather than possibly cutting off part of a voice prompt.

New Feature :: Change Extension Numbers On-the-fly
Want to change your extension number and not call support or jump through hoops? Well, now you can! If you are using Aastra, Cisco, or Polycom, the process is now simple. Just use your Web Admin Panel to assign your phone a new extension number and then reboot your phone. The new extension number even reads correctly on your LCD screen!

New Feature :: Automatic Phone Dial-plans
Dial plans are now pushed to your individual phones. This means that your phone will correctly figure out the difference between when you are dialing an extension and a phone number. It will better understand the difference between a local and long-distance call. All in all, this means that you don't have to edit the dial plan of every individual phone anymore. The Admin Panel will do it for you when you update or add an extension! Let your phone do the thinking, you just do the dialing.

New Feature :: RAID Alerts
Alerts can now be sent if a disk in your RAID array fails.

New Feature :: T1/PR1 Alerts
Alerts can now be sent if a T1/PRI port has red or yellow alarms or if your PRI status is down.

New Feature :: Analog Card Alerts
Alerts can now be sent if an analog line is experiencing trouble such as low or no voltage.

New Feature :: Reseller Single-Screen Management
Resellers will now be able to manage all of their customers from one Admin interface. You can hot switch between installations with two clicks of the mouse in the lower-right corner of the Admin Panel. Be sure to login with your reseller username and password to use this feature.

New Feature :: Unlimited VoIP accounts
All servers now have access to unlimited VoIP accounts.

New Feature :: Network Redundancy
We have added a redundant / auto-failover VPN system for both your Admin and User Panels. This should eliminate any potential downtime when accessing the Web-based interface.

New Feature :: Server Names
You are more than a number now! We have added the ability to name your servers, which is especially useful when using Linked Servers.

New Feature :: Linked Server Login
If you have linked servers, you will now see a dropdown of all linked servers in the bottom right hand corner of your Admin Panel. With two clicks of the mouse you can hot switch between branch offices.

New Feature :: Customizable Dial-Out Prefix Number
You are now able to change the default dial out prefix number, "9", to any other digit for any dial plan. In fact, you can have some dial plans using "9" as the prefix, while having other dial plans using a completely different digit.

New Feature :: Extension Ring Type
You can now set the ring type of an extension, causing someone to hear either ringing or a music-on-hold playlist when dialing a specific extension.

New Feature :: Visual-only Extensions
You now have the ability to set Polycom phones to be programmed as Visual-only Extensions which produces a silent, but visible, ring when the extension is dialed.

New Feature :: IP Configuration
You now have the ability to configure the IP Address of your server directly from the Options->network tab.

New Feature :: Upgrades
A new upgrade panel can be visited where available upgrades can be installed at your convenience with a single mouse click from the Status->upgrades page.

New Feature :: Allow Extension Keypresses
You can now specify how many seconds to wait when using the "Allow Extension Keypresses" option from the Options->settings page.

New Feature :: Company Directory Photos
Administrators now have the ability to disable users from viewing or uploading Company Directory photos from the Options->settings page.

New Tweak :: Add Extension
When you add a new extension the number will be pre-filled with the next available extension number.

New Tweak :: Phone Number
If you attempt to add a phone number you previously entered you get an error message that is easier to understand.

New Tweak :: Faster Updates
We have adjusted the internal configuration mechanism so that when you make changes from the Admin Panel, load is reduced on your system and the updates are in place sooner.

New Tweak :: User Panel Call Records
When a user logs in and sees their last eight calls dialed and received they will now see them on average 50% faster.

New Tweak :: Password Confirmation
We now ask to confirm your password when changing it on the Options->settings page.

New Tweak :: Password Security
On the Options->settings page, for added security, your admin password is not ever sent to your browser.

New Tweak :: Go to extension call menu sequence
The "Go to extension - voicemail disabled" sequence has been renamed to "Go to extension - forward=yes VM=no" which better describes what it actually does.

New Tweak :: Support Notification
When your support is close to expiring, or expired, you will be notified on every page just so we can be sure you know.

New Tweak :: Additional Timezones
We have added a number of additional timezones for North America, making the timezone selection much easier for various locations.

New Tweak :: Country Indication Tones
When setting a servers country, the country indication tones will automatically change if special tones exist for that country

New Tweak :: Check-Voicemail Submenu
We have disallowed modifications of the "check-voicemail" submenu to prevent errors with your system.

New Tweak :: Updated Link
The URL to learn more about HUD has been updated.

New Tweak :: Page Loading Status
We have made an adjustment to prevent pages looking as if they are always loading, even after they have finished loading.

New Tweak :: Linking Servers
To speed up communication, linked servers able to access both an internal and public IP address will now try to communicate over the internal IP address before attempting to speak over public IP addresses.

New Tweak :: Extension Names
You are now limited from entering invalid characters into the first or last name of an extension.

New Tweak :: Input Verification
Various fields now have additional checks to make sure you only enter valid input.

New Tweak :: Extension Search
The extension search under Extensions->view has been modified to display the number of extensions currently showing.

New Tweak :: Phone Number Ranges
You can now add phone number ranges in Extensions->phone numbers in increments of 100 rather than 25.

New Tweak :: Status->trunks Refresh
The page will not refresh if you have the Supportal window open to prevent losing data.

New Tweak :: Echo Cancellation Settings
You can now configure echo cancellation for loop start lines without disconnect supervision and PRIs configured as the "network" rather than the "CPE". These settings are only used in rare cases.

New Tweak :: Status Button
Clicking on the phone status button now opens in a new browser window.

New Tweak :: View Extensions Text
Adjusted some text within the Extensions->view extensions page.

New Tweak :: Options->settings Text
Adjusted some text within the Options->settings page.

New Tweak :: Updating Extension's Device
When updating the device attached to an extension, you will not be asked if the extension is the primary extension for the device. We will automatically set the extension as the primary extension for the device. This means that outbound Caller-ID for an extension will be set to the last extension pointing to the device.

Bug Fix :: Dial Plan help
The rollover help for "Dial Out Prefix" under Options->dial plan will now display properly.

Bug Fix :: Setting SMTP Server
Fixed a bug where the SMTP server settings would sometimes get erased.

Bug Fix :: PSTN Card Detection
We have fixed a bug in the PSTN Card Detection software which caused re-detection of some cards to fail.

Bug Fix :: Invalid Filename for Voice Prompts
We have resolved the bug for IE7 users which caused Voice Prompt downloads to download as a different filename instead of its own.

Bug Fix :: Removing Voice Prompts
We have resolved an intermittent problem when removing voice prompts.

Bug Fix :: Music-on-Hold Upload
When attempting to upload too large of a file, a previous system error is now prevented.

Bug Fix :: HUD Chat
We have resolved an issue where some users would receive HUD chats destined to other users.

Bug Fix :: Software/Support Agreements Expiring Early
On all new systems, software/support agreements looked like they were expiring ten months early. This has been resolved

Bug Fix :: SMTP Servers with SASL Authentication
We have added support for adding SMTP servers where the SASL username contains an "@" sign.

Bug Fix :: Setting "Allow Extension Keypresses" to No
On some systems, when setting "Allow Extension Keypresses" to No in the Options->settings page, dialing digits when calling into your system would not work properly. This has been resolved.

Bug Fix :: Parking Seconds
When setting parking seconds from the Options->settings page, this will now reflect in HUD parking.

Bug Fix :: Multiple Updates Required for Changes
In some cases, you must make multiple updates to force a change to go through. This has been resolved meaning speedier moves, adds, and changes.

Bug Fix :: Status->trunks Voltage Status
Status->trunks now shows voltage on lines specifically configured for basic loop start without disconnect supervision. This is used only in rare cases.

Bug Fix :: Pasting Password in VoIP page
When right-clicking in the password entry box in Options->voip and pasting a password and then hitting Submit, the password will now properly fill in the register string.

Bug Fix :: Setting International DID Numbers
You can now assign international numbers as DIDs to extensions.

Bug Fix :: Setting Blast Group Timeouts
Blast Group timeouts are now set appropriately when used.

Bug Fix :: Displaying Multiple Cards
The status page for trunks should now properly display voltage for multiple cards.

Bug Fix :: Supporting a Colon in the CID Name
If your CID Name contained a colon it could occasionally cause difficulties in other parts of the system, this has been fixed.

New Feature :: CDR Reports
CDR reports are now available in the User Panel. You will need to give your users the rights to do this from the Extensions->groups page.

New Feature :: Multiple MOH Playlists
You can now have as many music on hold playlists as you would like.

New Feature :: Play DTMF Tone
You now have the ability to play DTMF tones from a call menu.

New Feature :: Early Queue Exiting
We have added an optional feature that forces callers out of the queue when the queue times out instead of waiting for all agents in the queue to be rung.

New Feature :: Agents on Cell Phones - improved
Queue calls, which are forwarded to cell phones, now have press-to-accept automatically enabled to prevent accidentally dropping a queue call into personal cellphone voicemail.

New Feature :: CDR Reports
CDR reports are now available in the User Panel. You will need to give your users the rights to do this from the Extensions->groups page.

New Feature :: Stats Cleared
ACD->view queues now displays when the stats were last cleared.

New Feature :: Multiple MOH Playlists
You can now have as many music on hold playlists as you would like.

New Feature :: Play DTMF Tone
You now have the ability to play DTMF tones from a call menu. This is useful to be used in an automated fashion with door intercom systems.

New Tweak :: Calendar Scheduling
Many customers wanted a way to have custom schedules for specific dates on a calendar. Now you can make your call menu do something specific (and spooky) on just October 31st or during the Christmas week.

New Tweak :: Queue Lists Sorted
When going to a queue from a call menu, the queue list is now sorted.

New Tweak :: Queues Search
The queues search under ACD->view queues has been modified to display the number of queues currently showing.

New Tweak :: ACD->view queues Counter
There is now a counter for the amount of seconds before the view queues page refreshes.

New Tweak :: ACD->view queues Refresh
To prevent data loss, the page will not refresh if the supportal window is open.

Bug Fix :: ACD Completed Calls Full Report
We have resolved a bug which showed 0 second call times for the ACD Completed Calls Full Report.

Bug Fix :: Recordings with "+" Sign
Recordings from calls where the Caller-ID contains a "+" sign, such as on some VoIP providers, will now properly play.

Bug Fix :: Caller-ID From HUD Recorded Calls
Recorded calls from HUD now display relevant caller-ID info in A.C.D. Recording.

Bug Fix :: ACD Reports
Fixed an issue where reports that included extensions beginning with a 1 would have the initial 1 stripped off.

Bug Fix :: Viewing Queues
We now properly display an error if your system is unreachable when viewing queues.

Bug Fix :: Voice Prompt Upload
When attempting to upload too large of a file, a previous system error is now prevented.

Bug Fix :: ACD Reports with Call Forwarding
We have resolved an issue fixing inaccurate ACD reports for ACD queues that are being accessed from an extension call forwarding to a submenu which points to a queue.

Bug Fix :: ACD Reports in IE
A bug was fixed that caused a submitted ACD Report in IE to have an incorrect "End Hour" if resubmitting the report.

Bug Fix :: Adding Queue Users
A bug was fixed that prevented you from adding more queue users to a queue when the queue limit option is disabled.

Bug Fix :: ACD Completed vs. Abandoned Summary
Resolved a calculation error in the call rate percentages.

New Feature :: BLF (Busy Lamp Field)
You can now set and sort your BLF (Busy Lamp Field) buttons on your Aastra phone from the Company Directory.

New Feature :: HUD Dialing With Call Forwarding
When using HUD to dial someone, your call forwarding rules will be respected.

New Feature :: FONcall™
FONcall™ is a plugin for Firefox which allows you to click a phone number on any web page to automatically off-hook your phone and connect you to the number. The days of having to memorize a phone number on your screen are over!

New Feature :: Company Directory Search
The company directory will now show you extensions on linked servers, as well as give you the ability to search for extensions on a specific server or all servers.

New Feature :: New Navigation Bar System
We have added an enhanced navigation system to speed up your browsing!

New Tweak :: Company Directory DID
The Company Directory now lists Direct Inward Dial numbers for employees.

New Tweak :: Company Directory Search
The search box in the company Directory will now display how many matches are currently showing.

New Feature :: Call Screening
Users can now enable call screening on their extension. This requires the calling party to state their name which is then played back to the user, where they are given options to connect, send to voicemail, or reject the call. This can be enabled in the FindMe section of the Features tab in the user panel.

New Feature :: Upload Voicemail Greetings
Users can now upload professionally recorded greetings on the "Voicemail" page of their user panel.

New Feature :: FindMe^® with Boomerang^® Mobile Integration
Now callers can find you on the cell phone, at home, or at a branch office, based on rules you create. You can set various criteria for finding you including: HUD status, day/time of day, and who is calling. You can even be "found" on your cell when you stop moving your mouse or keyboard (if you are using HUD). Boomerang allows calls sent to mobile phones to be boomeranged back to any extension by pressing a few keys on the mobile phone. Boomeranged calls can also be recorded from a mobile phone and automatically stored on the PBXtra server.

Bug Fix :: Cannot Hide Reporting
All users were able to view the Reporting tab even if they were not given the permission. This has been fixed.

New Feature :: Call Screening
Users can now enable call screening on their extension. This requires the calling party to state their name which is then played back to the user, where they are given options to connect, send to voicemail, or reject the call. This can be enabled in the FindMe section of the Features tab in the user panel.

New Feature :: Upload Voicemail Greetings
Users can now upload professionally recorded greetings on the "Voicemail" page of their user panel.

New Feature :: FindMe^® with Boomerang^® Mobile Integration
Now callers can find you on the cell phone, at home, or at a branch office, based on rules you create. You can set various criteria for finding you including: HUD status, day/time of day, and who is calling. You can even be "found" on your cell when you stop moving your mouse or keyboard (if you are using HUD). Boomerang allows calls sent to mobile phones to be boomeranged back to any extension by pressing a few keys on the mobile phone. Boomeranged calls can also be recorded from a mobile phone and automatically stored on the PBXtra server.

Bug Fix :: ACD Recordings
When on the same network as your PBXtra, some recording links may have not been accessible. This has been resolved.

New Feature :: Direct Music on Hold and Voice Prompt Download
We have added the ability to listen to your Music on Hold songs and Voice Prompts directly off of your own PBXtra system when you are on the same network as your PBXtra system.

New Feature :: Configure Email Settings (SMTP relay)
We have added the ability to configure the mail server (SMTP relay) to send voicemails through. These settings should only be used if you are having problems receiving voicemail from email.

New Feature :: Extension Search
We have added the ability to quickly search for extensions by a user's name, extension number, description, or direct dial number from the Extensions->view extensions page.

New Feature :: Precise Resources Snapshots
From the Status->resources section, you can now view precise 5 minute snapshots from the last 30 days. These snapshots provide up to the second accuracy for all of the graphs.

New Feature :: Advanced Reporting Searches
We have added the ability to use a new type of wildcard, allowing you to perform variable-length searches on phone numbers. For example, you can now search for '011-55-%' to mean any number beginning with 011-55, and ending with any number of digits. See the Reporting section for more information on this.

New Feature :: Disable HUD Server
For higher call-volume systems with inadequate CPUs, you can now disable the HUD server to reserve more CPU for your calls.

New Feature :: Ability to Allow Keypresses and Extensions to Overlap
Some customers may wish to allow their call menus' keypresses to overlap with their extensions. For example, you may want to have a keypress "7" and an extension of "7000". This is normally problematic because the system will not know whether a caller is trying to reach extension 7000 or keypress 7 when they dial "7", so it will wait 3 seconds for the caller to dial additional numbers before going to a submenu. This is not recommended and should only be used if necessary. You can enable this from the Options->settings page.

New Feature :: Opt Out of Call Reporting
Users now have the ability to opt out of call reporting from the Options->settings page. This feature simply prevents our systems from polling your system for your call records, but also prevents the Reporting and ACD->reports sections from working as our systems provide this data.

New Feature :: Web Based Ticket Submission
We've added the ability to create bug, suggestion and support tickets directly from the Admin and User Panels! Simply click the bug, suggestion, or support icons at the bottom right of the page and quickly fill out the form to submit a ticket.

New Tweak :: Speed Improvements
We have added several speed improvements in the call menus and call menu updates, voice prompts and voice prompt recordings, as well as viewing, updating, and adding extensions.

New Tweak :: Added Conference Bridge Submenus
To prevent issues with call forwarding extensions to submenus with conference bridges in PBXtra Core, we have prevented the ability to add the Conference Bridge sequence. Instead, your conference bridges come preprogrammed with extensions. These extensions automatically point to the "Conference" submenus that are available in this version. See this article to learn more.

New Tweak :: Intercom Submenu
Since our last release you might have seen a submenu called "Intercom" that was empty. You may have also noticed you could not delete this submenu. This submenu has now been removed from sight.

New Tweak :: Number Format
The number formatting of international calls in the user panel was adjusted to show the entire length of the number.

New Tweak :: Voltage Checking
We now support analog line voltage checking on the Status->trunks page for a new line of analog cards.

New Tweak :: User Panel
The user panel has been adjusted to always show the "Save Settings" button under the "Voicemail" tab. This behavior matches the PBXtra web admin interface

New Tweak :: Trunks Page
We have added support for detecting a new T1 card on the Status->trunks page.

New Tweak :: Blast Groups
To prevent CPU overloading, blast groups are now limited to a maximum of 10 users. This option can be turned off by clicking 'options' followed by clicking on 'settings'. Turning off this option is not covered by support.

New Tweak :: Specifying DIDs
You can now set extensions to DIDs where the DIDs are greater than 10 digits long, such as international numbers.

New Tweak :: Queue Editing
When editing a queue the name of that queue will display in the edit view.

New Tweak :: Adding Extensions
When adding an extension, you will not be allowed to set a username the same as a password.

New Tweak :: Auto Fill Route Name
The VoIP form now auto fills the route name field for all accounts except 'other'

New Tweak :: Setting Extension Usernames
We now prevent you from creating usernames beginning with the word "admin".

New Tweak :: Teliax VoIP Accounts
By default, Teliax VoIP accounts will now use the case-sensitive, required name of "teliax" rather than "Teliax".

New Tweak :: VoicePulse VoIP Accounts
When adding VoicePulse VoIP Accounts, the VoIP page will now automatically set the "From Domain" to the required setting that VoicePulse uses.

New Tweak :: Dial Plan Updating
We have clarified the process of updating dial plans on newly provisioned systems when there is no primary route set. You will now see "-- none --" as the primary route when there is no route set rather than the first available route.

New Tweak :: Disabling Voicemail
When disabling voicemail for an extension with name directory enabled, the name directory would automatically be disabled. The Extensions page now alerts you when it disables the name directory on an extension.

New Tweak :: Invalid Schedules
Our scheduler now prevents you from creating invalid schedules where the latter time is earlier than the beginning time.

New Tweak :: Call Forwarding
The call forwarding feature now prevents you from forwarding to your own extension to prevent an infinite loop of calls.

New Tweak :: Better Help Text
We improved the Help section for the alerts area.

New Tweak :: Phone Numbers Rollover Help
We've clarified some of the rollover help in the Phone Numbers page.

Bug Fix :: VoIP Register String
We have fixed a condition where the registration string would not update properly.

Bug Fix :: Going to Submenus by CallerID
You can now go to submenus by CallerID, even if you specify the CallerID as a non-numeric value, which is possible with some carriers, such as "anonymous" or "restricted".

Bug Fix :: Adding Call Menu Sequences
When adding certain sequences without specifying a submenu for them, it was possible to create an endless sequence loop. These two steps have been corrected preventing this loop from occurring.

Bug Fix :: Updating Extensions
When updating an extension and enabling voicemail, if you have an error that is returned on the following page, you would not be able to properly enable voicemail. This bug has been resolved and you will now be prohibited from updating before resolving any errors.

Bug Fix :: VoIP Description
Picking JunctionIAX or JunctionSIP was not setting the description to 'jnctn'. Now when you select either Junction account you will receive an alert that the description needs to be 'jnctn' followed by automatically setting the field to 'jnctn'.

Bug Fix :: Spelling Fixes
We have fixed multiple spelling mistakes in the PBXtra web interface.

Bug Fix :: Changing Extension Phone Devices
When changing the phone device for an extension and having an error, such as not specifying a username, the phone device would not completely get assigned to the new extension. We have resolved this and made errors alert you sooner by alerting you before submitting your changes.

Bug Fix :: Support for Unconfigured Cards
We've added support for T1 cards which have some ports disabled to the Status->trunks page.

Bug Fix :: Voicemail Volume Setting
When making no adjustments on the Options->settings page, but clicking "Apply All Changes", you would see a message stating the voicemail volume has changed when in fact it did not change. This erroneous message is now gone.

Bug Fix :: Phone Numbers beginning with "91"
You can now properly add and view phone numbers that begin with an area code beginning with "91".

Bug Fix :: Status->Trunks during Server Restart
If the PBXtra Core software on your system is restarting due to any changes that require a restart, the Trunks page will display the reason it cannot connect rather than a more ambiguous error.

New Feature :: Multiple Conference Bridges
You now can select from three conference bridges using the "Go to Conference Bridge" sequence of the call menu! You can additionally point extensions to individual conference bridges by forwarding an extension to a submenu which goes to a specific bridge.

New Tweak :: Adding Groups
When adding a group, you now will see the group you're currently adding within the "Group Permissions" sections.

New Tweak :: Voicemail Groups and Paging Speed
We have significantly increased the speed of paging and voicemail groups.

New Tweak :: Paging Invalid Phones
When paging a phone that does not support paging, it will now simply dial the phone normally.

New Tweak :: Adding New Groups requires Groups + Permissions
When adding a new group or updating an existing group, each "Group Permissions" section now requires you to have at least one right and one group selected. To prevent this, simply remove the "Group Permissions" section to add/update the group.

New Tweak :: Default Group Names
We have changed the default group names that come with new PBXtra systems found under Extensions->groups.

New Tweak :: Call Forwarding Dropdown
We've adjusted the Call Forwarding dropdown in the Extensions page to prevent your browser from popping an error with the page, as well as cleared up text within the dropdown.

Bug Fix :: Number of VoIP Accounts
If you deleted the first VoIP account of two and then tried to add a VoIP account it would error telling you that you had hit the limit when you only had one VoIP account. You can now add/delete in any order without receiving a message that you have gone over the two account limit.

Bug Fix :: Dialing Voicemail Groups with One Member
Previously, when you would dial a voicemail group with only one member, you would hear the unavailable message of the member. Now, you will only hear the system's default unavailable message even if there is only one member. When dialing the user directly, you will still properly hear their unavailable message.

Bug Fix :: Adding Groups with Reserved Extensions
You are now prohibited from adding groups with reserved extensions.

New Feature :: Direct ACD Recording Download
We have added the ability to listen to your ACD recordings directly off your own PBXtra server when you are on the same network.

New Feature :: ACD Queue Search
We have added the ability to quickly search for a queue from the ACD->view queues page.

New Feature :: ACD Reports on Multiple Queues
Due to popular demand, you can now select multiple queues when generating ACD Reports!

New Feature :: Multiple Conference Bridges
You now can select from five conference bridges using the "Go to Conference Bridge" sequence of the call menu! You can additionally point extensions to individual conference bridges by forwarding an extension to a submenu which goes to a specific bridge.

New Feature :: ACD Reporting Charts
We have added several 3D charts to the ACD Call Distribution Reports, including the Snapshot, Monthly, Daily, Weekly, and Hourly reports.

New Tweak :: Ring All Queues
To prevent CPU overloading, ring all queues are now limited to a maximum of 10 agents. All other queue types do not have a maximum limit of agents. This option can be turned off by clicking 'options' followed by clicking on 'settings'. Turning off this option is not covered by support.

New Tweak :: ACD Reporting Time
The "Time" field for ACD reports will now show the starting time of the call rather than the time the call ended.

New Tweak :: Creating New Reports
When you've created a report and then pull down the "Create New Report" drop-down, the times are reset. The times will not stick to the last report you've made.

New Tweak :: Default Retry Seconds
To reduce the processing required of queues, we've adjusted the default retry seconds in queues to 60 seconds.

New Tweak :: Agent Routing and Timeouts
Previously, the queue system would ring all agents in a round-robin queue before leaving the queue, even if the maximum number of seconds to stay in a queue was already hit after a specific agent. This timeout is now checked after ringing each individual agent rather than waiting till ringing all agents.

New Tweak :: ACD Reports Speed Increase
The reporting section's speed has been increased by not contacting your server before generating the reports.

Bug Fix :: ACD Reporting
A bug has been fixed that caused a discrepancy in reports between the Agent Full Report and Call Distribution Snapshot.

Bug Fix :: HUD Recordings
HUD Recordings now display the proper date and time.

Bug Fix :: ACD Reporting Completed vs. Abandoned
Intermittently, the ACD Reporting Completed vs. Abandoned would report errors which have now been resolved.

Bug Fix :: ACD Weekday Reporting Fix
The "Call Distribution Weekday" report now shows the correct volume percentages.

Bug Fix :: Various ACD Reporting Fixes
Various ACD Reporting fixes have been put in place to prevent errors or erroneous data appearing on certain ACD reports.

Bug Fix :: Adding Queues with no Extensions
You will now be properly alerted to add extensions when adding a queue with no extensions. Previously, it would tell you to add extensions, however the extensions list would disappear.

Bug Fix :: Prevent Queue Name Change
We now prevent the ability to change the name of an existing queue to prevent your call menus from pointing to invalid queues, as well as preventing the Reporting and ACD Reporting sections from showing invalid data.

New Feature :: Company Directory Search
We have added the ability to quickly search for employees by an employee name, extension, mobile phone number, email address, or instant messenger name from the Company Directory.

New Tweak :: Voicemail Settings
A number of tweaks have been made in the voicemail settings page to prevent errors and clarify settings.

New Tweak :: Call Forwarding
The call forwarding feature now prevents you from forwarding to your own extension to prevent an infinite loop of calls.

New Tweak :: Music-on-Hold
Improved the look of the MOH page (added truncating, etc.) to better allow for long .mp3 file names.

Bug Fix :: Voicemail Settings
You can now properly disable and re-enable voicemail from the Voicemail page.

Bug Fix :: Voicemail Saving
We've resolved an issue when using the Control Panel's Voicemail Save functionality which intermittently caused an old message to get overwritten with the new message you're saving.

New Feature :: Search Reporting by Submenus
You can now search through the Reporting section by submenus, specifying them in the "To" field under "List Filters". You can even use wildcards, such as "S*" to search for submenus such as "Sales" and "Support".

New Feature :: PBXtra Resource Monitoring
You can now monitor system resources, call volume, conferences, call recordings, and more with live charts from the Status->resources tab.

New Feature :: Trunk Status and Live Call Status
With the new Status->trunks page, you can monitor the ports on your analog cards, T1 and PRI statuses and alarms, view all active calls on your system, as well as hang up specific calls.

New Feature :: System Alerts
The Status->alerts tab allows you to configure automated email alerts to page you when PBXtra resources exceed specified thresholds.

New Feature :: Escape from the Name-Directory
You can now configure the "*" and "0" keys to allow callers to escape from the Name-Directory into a specified submenu. You can specify these submenus in the Options->settings tab.

New Feature :: Linked Server IP Changes
Now, whenever the internal or external IP address of a linked server changes, the new IP will automatically be visible to all of the servers linked to it and they will still be in communication with the server.

New Feature :: Transfer and Clear Functionality (Centrex lines)
You can now enable "Transfer and Clear" functionality on your analog lines, provided your analog lines support this feature. Typically Centrex lines will have this functionality while standard analog lines will not. This feature will allow you to blind transfer calls out of your system without tying up any lines.

New Feature :: Voicemail Escape Keys "0" and "*"
From the Options->settings page, you can now define where the two Voicemail system escape keys, "0" and "*", route to. You can individually route each one to a different submenu!

New Feature :: Route Calls by Caller-ID Area Code / Prefix
You can now use the "Go to submenu/ext. by Caller-ID number" to route calls based off of the beginning of the Caller-ID number. For example, you can route calls by just the area code or even by the prefix of the number (also known as the NXX).

New Feature :: Forwarding Extension to Submenu or Queue
Due to popular demand, we've added the ability to forward an extension to any submenu on your system from the Extensions page. This allows you to send calls to a specific extension to a queue, blast group, or any submenu of your choice!

New Feature :: Username/Password Remind Me Feature
Admins and users can now have their username and password sent to their email address from the login page.

New Feature :: Enhanced Caller-ID Name Sequence
The "Set incoming Caller-ID Name" sequence now allows you to include the DNIS (DID) in the incoming Caller-ID name. It also gives you the ability to "chop" characters off of the end or beginning of the Caller-ID name for more advanced settings. You can find out how to use this by using the rollover help next to the sequence in your call menu

New Feature :: Enhanced Phone Number Area
We have added the ability to update the "Type" and "Description" of pre-existing phone numbers, rather than deleting and recreating them.

New Feature :: Search Reporting using Wildcards
You can now search through the Reporting section using wildcards for the "From" and "To" inputs, such as "310-555-****" or "700*".

New Feature :: Enhanced Reporting Area
We have performed a huge revamp of the Reporting area. Included is a dramatic speed improvement when generating reports, a new "Key code" Call Type for viewing calls to special key codes, various bug fixes, smarter pagination, 911 highlighting, and more call duration information.

New Feature :: Dial Plan now accepts "pause"
We have added the ability to add a pause using the "Prepend" input in the dial plan. This allows you to dial out through calling cards, automated systems, and other systems that expect a pause before additional digits may be sent. See the "Prepend" rollover help for more information in the Options->dial plan section.

New Feature :: Disable HUD Auto Updates
We have added the option to disable or enable HUD Auto Updates. This is especially useful for intstallations where the HUD users do not have user permissions on their desktop to perform upgrades. This can be globally disabled or enabled from Option->settings.

New Tweak :: All Audio Files Now Play in New Browser Window
Clicking to play an audio file will now open a new browser window.

New Tweak :: Email validation in Customer->options
We have added email validation in the "Primary Contact" information form on the Options->customer page.

New Tweak :: Unknown Caller-IDs set to "asterisk"
Previously, when your phones would receive calls where the Caller-ID was unknown, you would see the Caller-ID of "asterisk". You will now see the more appropriate wording of "Unknown".

New Tweak :: Phone Numbers page
When setting a phone number to type of "T1/PRI", it will now display as "T1/PRI" in the list of numbers rather than just "T1".

New Tweak :: Routing calls through Linked Systems
Using the dial plan, you now have the ability to route calls through the external IP address of any linked systems. Previously, this was prohibited to only the internal IP address of linked systems.

New Tweak :: Confirmations when Resetting Server
When resetting your server from the Options->settings tab, there is now a popup confirmation to prevent accidental restarts.

New Tweak :: Google Toolbar
In the never ending war we wage against Google's auto-fill and input color changing, we've outwitted the toolbar and changed disabled input boxes to the standard color you're used to, making it easier for you to know what not to touch.

New Tweak :: Improved Look of Extensions Area
When Rollover Help was disabled, the add/edit extension page looked a bit funny. Now it no looky no more funny.

New Tweak :: All Extensions In HUD by Default
Any new extensions added to your system or shipped with your system will be "In HUD" by default.

New Tweak :: Accessing Registered Phones' Web Interfaces
For those customers that need to quickly access the web interface of a particular phone, you can now do so from the "Extensions->view extensions" page by clicking the green status icon next to the extension.

New Tweak :: Company Directory and Firefox
Improved look of Company Directory (when editing) when viewing with Firefox.

New Tweak :: Better error messaging
Improved error messaging in a number of places in the Admin Panel.

New Tweak :: Call Sequence Help Improved
Added more text to the Call Sequence Help system so that customers could learn how to build more powerful Call Menus.

New Tweak :: Humor is back!
By popular demand, humor is back! Since we understand that most things that are funny are also offensive to somebody, we have now created a feature where you can disable/enable humor in the Admin Panel->Options->settings.

New Tweak :: Employee Name Now Shown in Call Menu
Anywhere in the Call Menu where you used to see "ext. 7000" you now see "x7000 [User Name]". This should make it much easier, when building a Call Menu, to remember who an extension belongs to. Thanks to Rob for this suggestion!

New Tweak :: Dial Plan Allows Prepending "+"
In rare cases, VoIP carriers require a "+" (plus sign) prepended to the number getting dialed out, sometimes called "E.164 VoIP compliance". The dial plan now allows you to add the "+" character to the prepend string.

New Tweak :: Voicemail Password changed to type: password
Previously we were showing user voicemail passwords to administrators as text. Now we have begun to show them as type password (so it shows as **** instead of 3456). Thanks to 24x7 for this suggestion.

Bug Fix :: Deleting Extensions with Multiple Servers
If you have multiple servers, deleting a single extension would previously delete that same extension on all of your servers. We\'ve resolved this, although this is typically not a problem as linked servers do not allow you to have the same extensions across the servers.

Bug Fix :: Extensions added to groups via "Auto-add New Users" work with HUD
In the past, HUD permissions were not updated correctly when extensions were automatically added to groups. This caused HUD to behave differently than what the Admin Panel displayed.

Bug Fix :: Invalid Characters in Extension Names
We now prevent you from using invalid characters in the names used in extensions.

Bug Fix :: Missing Label Headers in Reporting
If rollover help was set to disabled, then certain labels would disappear in the Reporting section. This has been corrected.

Bug Fix :: Broken URL in Help
Fixed a broken link in our help section. Thanks for the find Lyn B!

Bug Fix :: Defaults for VoIP Providers
Corrected the default settings for the Teliax and Voicepulse VoIP service settings.

Bug Fix :: VoIP registrations not sticking
Fixed a bug which prevented VoIP accounts from being unregistered after being set to register.

Bug Fix :: Grammatical Errors
Fixed grammatical errors in the "Extensions->view extensions" page.

Bug Fix :: "Route DIDs to Exts." Message
When updating the "Route DIDs to Exts." feature in the Options page, the successful message will only be displayed once.

Bug Fix :: Spelling Fix
We have fixed a spelling error in our log out page.

Bug Fix :: Admin messaging when modifying extensions
Cleaned up confusing messaging when an admin changes the username or password of an extension. Thanks to Hoel S. for this bug alert.

Bug Fix :: Dial Plans with Multiple Routes
On some dial plans with multiple routes, the fail over would not occur in certain cases. This has been resolved to make sure that any time a primary route is not working properly, the failover route will be used.

Bug Fix :: Call Menu Keypresses
Fixed a minor bug which allowed customers to "Add New Keypress" where the first digit was used by an extension range (so you could add Keypress "1" if you had extension "100"). This makes the Call Menu slow to callers because it cannot figure out, after "1" has been pressed, if the caller meant to go to Keypress "1" or it should wait 5 seconds to see if the caller was going to dial "100". This five second delay makes our software look slow, when really it was acting smart! So, we have disallowed customers from using Keypresses with overlapping Extension digits. Whew.

Bug Fix :: Rollover Help with Firefox
Fixed a bug preventing Firefox users from seeing rollover help in the "voice prompts" page of the AutoAnswer tab!

Bug Fix :: Rollover Help in User Panel
Fixed a bug that was making rollover help act strange when certain users had certain permissions. Thanks for the find Wade!

Bug Fix :: Rollover Help with Firefox
Fixed a bug preventing Firefox users from seeing rollover help in the "view queues" page of the ACD tab. Thanks to Ed from Med James for this bug report!

Bug Fix :: Submenu Endless Loop
Submenus are no longer allowed to call themselves. This includes a direct call, a scheduled call or a Caller-ID call. Endless loops were being created, and if the Submenu was empty, PBXtra could eventually crash.

New Feature :: Unlimited Group-To-Group Permissions
With the previous "rights" system available only in "Call Center Edition", you could only have up to 3 group-to-group rights set up. First, we renamed this to "Group Permissions". More importantly, we've added the ability to have an unlimited number of them

New Feature :: Group Voicemail
Using the new "Extension Groups", you can leave a voicemail for an entire group or individual extension. Simply dial *86[group], leave your voicemail, and the entire group of extensions will receive your voicemail! You must have the "Voicemail Group" right to use this.

New Feature :: Paging/Intercom on Aastra Phones
Paging and Intercom are now possible on Aastra phones.

New Feature :: Mixed Polycom & Aastra Paging/Intercom
We have enabled cross-compatible paging and intercom between the Aastra and Polycom line of phones. This means that pages or intercoms can be both initiated and received on either type of phone. This is great for our customers with mixed phone environments,

New Feature :: Zone Paging
Using the new "Extension Groups", you can now page a customizable group of extensions. Simply dial *75[group] to page that group (page = only you can speak). Note: in order to page, the group that your extension is in must have the proper permission ("Group Page") over the group which contains the extensions that you are paging. That last sentence was a real humdinger so it may require that you read it again.

New Feature :: Zone Intercom
Using the new "Extension Groups", you can now intercom either an individual extension or a customizable group of extensions. Simply dial *74[ext] to intercom that extension or *74[group] to intercom that group (intercome = both parties can speak). Group intercom is a very cool feature, and not one that is found on many phone systems in the entire world. Note: in order to group intercom, the group that your extension is in must have the proper permission ("Group Intercom" or "Individual Intercom") over the group which contains the extensions that you are intercoming. Yes, you read that last sentence correctly and we would like to apologize for its confusing nature as we feel it was a likely, yet unfortunate, bi-product of our professional copywriter being away on vacation.

New Tweak :: Adding New Groups
Upon adding a new group, previously called a "Rights Group", you will immediately be able to apply permissions to the group you're creating before you ever create the group.

New Tweak :: Rights changed to Groups
We've renamed the "Rights" section, previously only available in "Call Center Edition", to "Groups". You can now add Extension Groups which contain multiple extensions per group, and then apply permissions to the groups. Additionally, all groups will now require an extension in order to be used by other group features.

New Tweak :: PBXtra Rights and HUD Rights Combined
PBXtra Rights and HUD Rights are now combined into one entity known as "Self Permissions".

New Feature :: View Extensions from Queue List
You can now view the extensions of each agent from the A.C.D. "view queues" page.

New Feature :: 8 New Call Center Reports
We have broken some of our larger and more cumbersome reports into smaller and faster reports. Call Center has now grown from 4 reports, in Version 3.0, to 17!

New Feature :: NeoAgents :: Agent Priority
Before NeoAgents, agent priority did not behave correctly - if an agent of higher priority was marked as "available" the call would never roll over to lower priority agents. We have now added a smarter agent priority system where the higher priority agent gets "first crack" at the call and then the call rolls over to other available (and lower priority) agents.

New Feature :: New Report :: "Completed Call Report"
We have added a brand new report called the "Completed Call Report". This report provides you visibility into the exact details of each completed call in your queue.

New Feature :: 5 New Call Center Reports
In addition to the original "Call Distribution" ACD Report, which has now been renamed to: "Call Distribution :: Full Report", you now will have the ability run the five sub reports individually. These reports are: "Call Distribution :: Snapshot", "Call Distribution :: Month", "Call Distribution :: Day", "Call Distribution :: Weekday" and "Call Distribution :: Hour".

New Tweak :: Reporting on ACD Logins from HUD/ACD Page
When you log someone in or out of their queues from HUD or the ACD Page, you will now be able to view a record of it from the Reporting section when doing a "Key Code" search.

New Tweak :: Extended ACD Reports Width
For some customers with massive call centers, the width of the ACD Report tables would stretch and not look correct. We've extended the width of the tables to look good with high call volume!

Bug Fix :: Multiple Servers and Same Extensions
If you have multiple servers with the same extensions, queues would improperly show names of extensions from other servers on the server you're accessing. This bug has been corrected.

Bug Fix :: Deleting Extensions deletes from Queues
Previously, when deleting an extension, the extension would remain in any queues which it was in. It would then end up looking like a "ghost" user which could not be deleted. Deleting extensions will not remove the extension from any queues they exist in.

Bug Fix :: Route DIDs to Ext. and Routing via Call Menus
You can now use the "Route DIDs to Ext." feature in conjunction with call routing via the call menu.

Bug Fix :: Queue List
In some instances, the queue list would list duplicate users in the same queue. This has been resolved.

Bug Fix :: Call Center Reports
In some cases, the call center reports will report calls taking less time than they actually took. This has been resolved.

New Feature :: Username/Password Remind Me Feature
Admins and users can now have their username and password sent to their email address from the login page.

New Tweak :: Voicemail password protected
The voicemail password in the PBXtra User Panel now shows as a **** password. Thanks to Ed S. for this suggestion!

New Feature :: Skip the Outbound Message
People who call your extension can now press "#" to skip your outbound message and go straight to the "beep".

New Tweak :: Busy and Unavailable Messages
Callers will now hear your "Busy message" only when you are on the phone, reject a call, or enable Do Not Disturb on your phone. Callers will hear your "Unavailable message" if you do not pick up your phone or do not have your phone connected/online.

Bug Fix :: No Ringing on Call Forwarding
In very rare cases, when an extension is set to forward to another extension, "return to voicemail" is enabled in call forwarding, and the forwarded extension is on a call, there will be no ring tone when dialing the extension. This issue has been resolved.

New Feature :: Download your Voice Prompts
A new download button has been added to your Voice Prompts page allowing you to download your existing voice prompts and save them to your local computer. This makes it much easier to transfer voice prompts between branch offices.

New Feature :: Local Server Dial Plan Route
There is now a new route in your dial plan called "Local Server". This route actually sends the call directly to your server without the call ever leaving. This allows you to create a dial plan for a specific number that could route directly to an extension on your system. This is useful if you have remote phones where users dial numbers on your system that should just route to other extensions, rather than tying up two lines.

New Feature :: Easy VoIP Account Setup
Now, with a few clicks of the mouse, you can add a VoIP trunk (SIP or IAX2) to your PBXtra. We have simplified the once arduous process of adding VoIP trunks, by building templates for today's popular VoIP carriers. This means you can now add a VoIP account in seconds. Once your VoIP account has been added, you can now use it in your dial-plan to route calls over the appropriate SIP, IAX, or PSTN carrier. VoIP setup has never been so easy!

New Feature :: Call Forwarding from the Call Menu
You can now easily call forward to any number or extension from a call menu without having to use or dedicate an extension. Simply add the "Call Forward to Number" sequence found in your call menu, enter the number that you wish to call forward just as you would dial it on your phone, and you're set!

New Feature :: Caller-ID on Call Forwarding
We have added a feature that allows you to specify whether the Caller-ID upon call forwarded calls will be the original Caller-ID or the Global Caller-ID of your system. Some carriers will not allow calls to go out of your system in a call forwarding situation if the Caller-ID is that of the original caller.

New Feature :: Enhanced Phone Number Area
We have added an optional description to the phone number screen, found under the Extensions tab. Also, if any phone numbers (DIDs) are mapped to an extension, we now show the extension and the associated employee's name next to the DID.

New Feature :: PBXtra Flash Tutorials
We have created PBXtra Flash-based tutorials so that our customers can get the most out of their PBXtra software. Click here to start the learning!

New Feature :: Auto-DID Routing to Extensions
For systems with lots of DIDs and extensions, incoming call routing can be slow. To greatly improve the speed, we implemented a feature that allows you to route all incoming calls to an extension where the last X digits of the DID match the extension number. You can select this number of digits under Options->settings.

New Tweak :: CSV Call Reporting can display call type
When running a CSV call report from the Reporting tab, you can now view the call type (inbound, outbound, etc.). See the "Show as CSV" rollover help for more information.

New Tweak :: Additional Time Zones
Worldwide time zones now appear in Options->setting.

New Tweak :: Overlapping Keypresses/Extensions Now Prohibited
Previously, customers were allowed to create Keypresses in their Submenus which overlapped with the first digit of their extension range. For instance, if a customer had extensions in the range of 7000, they *were* allowed to have a Keypress of "7". However, the side effect of this overlap was that PBXtra would have to pause for 4 seconds when a caller pressed "7" - to see if the caller was actually planning to enter a full extension, or simply wanted to go to Keypress "7". This pause was making our software look slow (when really it was being smart). So, we have removed the ability to have overlapping of any kind. This means that if you have extensions in the 7000 and 8000 range you will now *not* be able to use Keypresses "7" and "8" *anywhere* in your Call Menu. Existing customers that have overlap can keep them, but they cannot ever add them back once they delete them from any Submenu.

New Tweak :: Speed Improvements to ACD Reporting
Most ACD reports have been sped up between 200 - 500%.

New Tweak :: Speed Improvements to Call Menu, etc.
With all of the additional features we've been adding, some portions of the PBXtra Admin Panel have slowed down. We've added a number of significant improvements which now speed up the PBXtra Admin Panel. Those changes are most notably felt in the Call Menu - and are in *addition* to other speed improvements noted in V3.0.

New Tweak :: Log in securely!
You can now log in securely by checking the Secure checkbox on the login page, or by browsing directly to https://cp.fonality.com.

New Tweak :: More minute options added to Scheduler
At the request of a customer, we have added the minute options "16" and "46" to our Scheduler.

New Tweak :: "Reload current Submenu in Call Menu
We have added a new "reload" icon next to the "Qwik Jump" inside your Call Menu. This lets you quickly reload your current Submenu *without* resubmitting the form values.

New Tweak :: "Remember My Password" in Firefox
The "Remember my password" feature of Firefox will not come up when making setting changes in the Options->settings page.

New Tweak :: "In HUD" is now Dynamic
Customers without HUD will no longer see it in their "view extensions" or be able to modify this value in their "add/edit extension" screen of the Admin Panel.

New Tweak :: "edit call menu" Performance Increase
The load time of "edit call menu" found under the "AutoAnswer" tab was cut in half. Some customers will load this page in less than 1/4th the time.

New Tweak :: "view extensions" Performance Increase
The load time of "view extensions" found under the "Extensions" tab was greatly reduced. Some customers will load this page in less 1/3rd the time.

New Tweak :: Phone Numbers of type "VoIP" now allowed
The "Admin Panel->phone numbers" area now allows you to add phone numbers of type "VoIP". This should help customers in their housekeeping efforts.

New Tweak :: Usernames and Passwords must be different
Customers will no longer be able to create extensions that have the same exact username and password. This is done for security reasons (to easy to guess!)

New Tweak :: 8500-8520 are now reserved extensions
Customers will no longer be able to add extensions in the range of 8500-8520. These are reserved by PBXtra for tasks such as checking voicemail.

New Tweak :: "view extensions" page loading time
The "view extensions" page under the "Extensions" tab now loads much faster.

New Tweak :: "rights" page loading time
The "rights" page under the "Extensions" tab now loads much faster.

New Tweak :: Humor is not a laughing matter
We knew one day we grow too large to have fun in our software and that time has come. Hence, and with a rueful but understanding sigh, the humor in our Admin Panel has been removed in V3.0 and retroactively removed in V2.8.

New Tweak :: CSV Call Reporting can display column names
When running a CSV call report from the Reporting tab, you can also get the column names at the top of the CSV file by adding "&colheaders=1" to the URL.

New Tweak :: Call Reporting Now Shows Totals
When running a call report from the Reporting tab, you will now see, at the top of the report, the total number of calls and the total duration (hr:min:sec) of all calls in the report. You can prevent this in the CSV output by adding "&nosummary=1" to the URL.

New Tweak :: .csv Reporting Now Shows Totals
When running a call report from the Reporting tab as a .csv, you will now see, at the bottom of the report, the total number of calls and the total duration (hr:min:sec) of all calls in the report.

Bug Fix :: Smarter error checking for email addresses
What can we say: we just keep getting better at guessing what you might fat-finger!

Bug Fix :: Extensions no longer showing in "Qwik Jump"
In the "Qwik Jump" we were showing extensions errantly. This allowed you to go to false Submenus named after the extensions. If you do not understand this, then do not worry - we fixed it. :)

Bug Fix :: Updating Extensions in Firefox
When using the "Remember my password" feature of Firefox and updating an extension, the web username and password would be replaced with your admin username and password. We have made adjustments to prevent this bug from occurring.

Bug Fix :: Direct-Dials to Zap Channels Now Show
The "view extensions" screen used to show direct-dials to zap channels as "Zap[xxx]" - now it shows as "Card 1 Port 2" (according to the number of cards and TDM ports on your PBXtra.

Bug Fix :: Edit Call Menu
In some cases, accessing the AutoAnswer->edit call menu page would display errors that are now patched.

Bug Fix :: Reporting Duplicate Calls
The reporting section would previously display duplicate calls when using the "call-back" feature of your phone, as well as some cases on inbound calls. These calls will now only display in the Reporting section once.

Bug Fix :: Rollover Help in ACD add/edit queue fixed
The rollover help was behaving strangely in certain portions of the ACD queue add/edit screen. This has been repaired and we have returned to a state of intergalactic peace and prosperity which promotes interstellar commerce and, more than anything, makes the spice trade-routes once again viable.

Bug Fix :: Dial Plan now allows you to call Telco Operator
A bug has been fixed which was preventing people from making dial plans that were simply 9+0. This dial plan is needed if a customer wants to call their local Telco operator.

Bug Fix :: Some calls appearing as "No answer"
A bug has been fixed which was previously causing some call records to show up as "No answer" inappropriately.

Bug Fix :: Forwarding column in Extensions page
The forwarding column previously did not show the checkbox when an extension was call forwarding after "0" seconds. This has been resolved.

Bug Fix :: Web username length
The PBXtra User Panel will now work properly when using a web username greater than 25 characters long.

Bug Fix :: Help Pop-up In Options->settings
Corrected issue where help pop-up would not display on this page for certain browser versions.

New Feature :: Run FONcore Scripts & AGIs
PBXtra now allows you to run an external (technically "internal" since it runs on your PBXtra server) FONcore script, or AGI. This now makes the customization and integration capacities of your PBXtra nearly limitless. Call 310-861-4392 and press "2" to hear "Run Script" in action.

New Feature :: Easy VoIP Account Setup
Now, with a few clicks of the mouse, you can add an unlimited number of VoIP trunks (SIP or IAX2) to your PBXtra. We have simplified the once arduous process of adding VoIP trunks, by building .templates. for today.s popular VoIP carriers. This means you can now add a VoIP account in seconds. Once your VoIP account has been added, you can now use it in your dial-plan to route calls over the appropriate SIP, IAX, or PSTN carrier. VoIP setup has never been so easy!

New Feature :: IVR Authentication
With a few clicks of the mouse you can now "password protect" any part of your Call Sequence. This means that you can protect things such as your Conference Bridge, your Remote Voicemail Application, your Queues and more! Simply go to your Call Menu and add a new step in your Call Sequence called "Enter password to continue".

New Feature :: NeoAgents
Version 3.0 of Call Center Edition introduces our new version of the queue system, NeoAgents, a huge revamp from the basic FONcore queue/agent system. Below you will find all of the features and bug fixes that NeoAgent provides!

New Feature :: NeoAgents :: 2-4x Call Volume Capacity
Yes, we have actually aggressively improved the performance of FONcore. This means that our systems can handle 2x the calls with 2x the agents of any FONcore system on the market. This is a 4x improvement over the Call Center system we had as well!

New Feature :: NeoAgents :: Agent Statuses
NeoAgents now provides a number of additional statuses to agents on the ACD page including: ringing, available, offline, on (queue) call, on standard call, linked agent, permanent agent, and permanent linked agent.

New Feature :: NeoAgents :: Permanent Queue Members
We have added the ability duplicate blast groups by using "Permanent" queue members. What this means is members that are marked as "Permanent" will always be logged in a queue, even if they are logged out. If they're in other queues as non-permanent, they'll remain logged out of those queues.

New Feature :: NeoAgents :: Ring Seconds by User
You can now specify inside a queue, on a per user (agent) basis, how many seconds a user is rung before the call goes to the next user. This used to be hard-coded to 15 seconds.

New Feature :: NeoAgents :: Optional Queue Password
An Admin can choose whether or not passwords are required for users to log into the queue.

New Feature :: NeoAgents :: One Touch Log-in / Log-out
Simply put, *1 logs you into the queue, and *3 logs you out. No need to specify extension or password (if the Optional Password setting is disabled).

New Feature :: NeoAgents :: Concurrent Queue Calls
Admins can decide, on a per user basis, whether or not this user can receive concurrent queue calls.

New Feature :: NeoAgents :: DNIS/Caller-ID Recording System
Today, when you record calls, you can only look them up by user or date. The new system allows you to look them up by DNIS (number dialed) and by Caller-ID. This is great for businesses that segment by inbound phone number.

New Feature :: NeoAgents :: Variable Auto-log-off
In our existing system, if a user selects "Auto-logoff", then they are logged off after they miss one call. You now have the ability to auto-logoff a user after [x] missed calls!

New Feature :: NeoAgents :: Check Log-in Status on Phone
You can now quickly check your log-in status by dialing *5 on your phone.

New Feature :: NeoAgents :: Transferring Queue Calls
Users can now transfer queue calls using their normal phone's transfer. This means that a queue call can get transferred to another user on the system, or even to another queue! The user that performs the transfer won't get tied up and will immediately be able to receive more calls from their queues.

New Feature :: NeoAgents :: Call Forwarding from Queue
You can now log an agent in through a special extension which respects call forwarding. This means an agent can log in through the special extension and if they have call forwarding enabled, the queue will actually call forward! If the call forwarded phone doesn't answer in the set amount of time, the call will go on to the next agent. You can use this in conjunction with Press-to-Accept in order to make sure the user picked up rather than an automated voicemail system.

New Feature :: NeoAgents :: Agent Report
New report - read all about it! The old "Agent Breakdown Report" has retired, and been replaced by the new "Agent Report". This new report is much more comprehensive and useful as it now shows Average Call Time, Total Call Time, Completed, Completed Percentage and more. It also fixes a number of minor inaccuracies which existed with the old "Agent Breakdown Report".

New Feature :: Monthly Distribution Report
New report - read all about it! The new "Call Distribution :: month Report" lets you analyze monthly volume statistics (complete/abandon/total). This new report is invaluable for expediently ascertaining macro-trends in your contact center.

New Feature :: Abandoned Calls Report
New report - read all about it! The new "Call Abandonment Report" lets you drill down on your abandoned calls on a per-queue basis. This report also gives you total wait times and average wait times. Bonus: if viewing this report from the User Panel, use "ClickNCall" to call the abandoned caller back with a click of the mouse!

New Feature :: Go to Queue with Ringing
You can now go to a queue with ringing rather than music if you wish. This is similar to the option you have with your blast group.

New Feature :: "ACD -- Agent login/logout" Right
With this newly added right, you may grant or revoke the ability for your users to log agents in and out of queues.

New Tweak :: Logging Agents In/Out Speed Improvement
Logging agents in and out of their queues from the ACD page is now much faster than before!

New Tweak :: Queue Strategy: Least Recently Answered
The queue strategy Least Recently Called has been renamed to Least Recently Answered to correctly identify how this queue strategy works.

New Tweak :: Round Robin w/Memory set as default
The round robin w/memory queue strategy is now set as the default strategy.

Bug Fix :: Erroneous User in Rights Groups
The "Users in Group" select box in the Rights section previously would show a user with no name and no extension, "[ x ]". This erroneous user has been removed.

Bug Fix :: Ignore-if-Busy Disabled Message
Users, who had the ACD Right of "Ignore-if-Busy" where getting mouseover help that indicated that the feature was disabled. In fact, it was enabled, but the mouseover help was wrong. This has been corrected.

Bug Fix :: Duplicate Users in Queue modification page
Agents that were already in a queue were also displayed under the "List of possible users" dropdown. These duplicate users will not show up anymore.

Bug Fix :: Logging Agents In/Out
Buttons to log agents in and out are only available when it is possible to log agents in or out.

Bug Fix :: All Agents Display Status
In cases where extensions were created before using Call Center Edition and added to a queue after upgrading, their status would not show up under ACD. This has been resolved.

New Tweak :: Log in securely!
You can now log in securely by checking the Secure checkbox on the login page, or by browsing directly to https://cp.fonality.com.

Bug Fix :: Smarter error checking for email addresses
What can we say: we just keep getting better at guessing what you might fat-finger!

New Feature :: Abandoned Calls Report
New report - read all about it! The new "Call Abandonment Report" lets you drill down on your abandoned calls on a per-queue basis. This report also gives you total wait times and average wait times. Bonus: if viewing this report from the User Panel, use "ClickNCall" to call the abandoned caller back with a click of the mouse!

New Tweak :: "Remember My Password" in Firefox
The "Remember my password" feature of Firefox will not come up when making setting changes in the Features page.

Bug Fix :: Agent Login/Logout
Corrected errors where users were unable to use this feature. Also implemented a new right called "ACD -- Agent login/logout" in rights management for controlling access to this feature.

New Feature :: HUD is here!!!
Version 2.8 sets the table for your server to support our new HUD software. HUD has been in the works for a full year, and we are excited to finally bring it to you.

New Feature :: Immediate Start T1s
Added general support and support in the dial plan for Immediate Start T1s.

New Feature :: Linking Improvements
You can now link multiple PBXtra servers together no matter what range of extensions you are using. Additionally, there is no wait time when dialing extensions from a call menu when you're linked with another server.

New Feature :: Company Directory Enhancements
Admins can now add employee's personal info to the Company Directory such as: their email address, their alternate phone number, and their instant messenger address. Most of this information is also now clickable (click-to-call on the phone numbers, and click-to-email on the email address). Hopefully this makes the Company Directory a useful tool for any company. Print one and put it on your wall today!

New Feature :: Voicemail Volume Boost for Email
When boosting the voicemail volume from the Options->settings page, this change will now also affect the volume of voicemails sent in email attachments.

New Feature :: HTTPS Support
You can now connect to our PBXtra Panel securely using "https" rather than "http". This will cause all data to be encrypted.

New Feature :: Temporary Login
Now, any page in the PBXtra Admin Panel can be accessed by providing extra parameters in the URL. This feature is particularly useful for accessing CVS output in the reporting section through Excel. To use this feature, simply include the following parameters:

• tl_user - Your PBXtra Admin Panel\'s admin username
• tl_pass - Your PBXtra Admin Panel\'s admin password
• tl_server_id - Your server ID

New Tweak :: Print reports from Microsoft IE
IE has a bug with printing HTML - we worked around it, so you should now be able to print reports (from reporting tab), without them being grossly skewed to the right of the printed page.

New Tweak :: Software & Support Notices
Annual Software & Support notices now appear to the customer.

New Tweak :: Faster Reporting
The reporting section will now display call logs much faster than before, previously taking up to two hours before new calls would show up.

New Tweak :: Expanded Analog Volume Settings Range
Customers can now set analog volume range to -10.5db.

New Tweak :: Dial-plan accepts * and #
Customers can now put codes into their dial-plans such as *82 to unblock callerID, etc.

New Tweak :: Longer usernames now accepted
Usernames for extensions may now be up to 60 characters. The previous limit of 20 characters often prevented customers from using their email addresses as their username.

New Tweak :: PBXtra Title
PBXtra now displays server number in the HTML title. This was done to make it easier for customer to manage multiple servers (not linked to same customer ID) using tabs inside Firefox. The real reason we did this is because customer Sean asked, and we love him too much to say no.

New Tweak :: Improved Reporting
In "Reporting", added ability to choose how many call records you wish to display per page. Previously this value was fixed at 30.

New Tweak :: Improved .csv Reporting
When generating .csv reports, under the "Reporting" tab, the duration format has been changed to number of seconds, allowing for proper summating in Excel.

New Tweak :: Max Holder Number
A customer asked for the option to have max_holders of 4 and 6, so we added it.

New Tweak :: Go to Queue Length
A customer asked for the option to send a call to a queue for 15 seconds (0.25 minutes), so we added it.

New Tweak :: Call Menu Formatting
Improved formatting of Call Menu screen when there were no keypresses.

New Tweak :: Company Directory
Improved formatting of Company Directory for long or missing first/last names.

New Tweak :: Reporting Help
Added help text to help customers locate their raw call logs (CDR) on their local PBXtra.

New Tweak :: CSV Reporting
All columns in the CSV reporting now have double-quotes around them to avoid conflicts with commas in the data.

New Tweak :: Help Wording Changes
Yes, we have changed some wording. :)

New Tweak :: Call Reporting CSV Duration Format
Call duration is now shown as a single number of seconds for easier calculations in excel.

Bug Fix :: Reporting showing duration of "-1 seconds"
This will now display as zero instead of a negative value. This is an FONcore CDR bug, that we have corrected in our GUI and our CSV reports, but not in the raw CDR logs themselves.

Bug Fix :: Reporting on T1s and VoIP providers
The "From" field in Reporting now shows the extension, rather than the outbound CallerID, on outbound calls on systems that are using T1s or VoIP providers.

Bug Fix :: Global Polycom Paging Hangs-up Phones
When hanging up the call after a global Polycom page, all other Polycom phones will properly exit from the page. This has no adverse effect to reporting as it may have in the past.

Bug Fix :: Duplicate Calls in Reporting
In some cases, duplicate calls would appear in Reporting, which have been removed in this version of PBXtra.

Bug Fix :: Help for Dial Plan
The correct help page was not popping. Now it is.

Bug Fix :: View Extensions
Corrected URL when clicking on certain extensions.

Bug Fix :: Edit Queue
Changed the "Add" wording to "Update" when editing an existing queue.

Bug Fix :: Firefox compatibility for Add Extension
Added quotes to form names and values because Firefox broke strings on underscore.

New Feature :: Group Rights Management (for HUD)
The Group rights area has been expanded to include a group->group multi-hierarchical permission system. This means that you can now build groups of extensions that have rights over themselves and different rights over an unlimited number of different groups.

New Feature :: Transfer Call out of Queue
When on a queue call, you can now transfer the call to another agent or extension by dialing "#" followed by the extension to transfer to, or #0 to go to the main menu. This will free your extension up and allow you to receive another queue call.

New Feature :: Queue Login and Logout
As an admin, you can now log agents in and out of their queues from the ACD tab!

New Feature :: Voice Prompt Upload Verification
When uploading voice prompts, PBXtra will verify that you are uploading them in the correct format.

New Tweak :: Wrap-up Time Adjustment
The shortest wrap-up time allowable was 10 seconds. Customers requested 5 and 0 second options to be added. Done!

New Tweak :: Idle Agent Status changed to Ringing
When an extension in the queue is ringing, the status in the ACD tab shows up as "idle". To avoid confusion, it will now show up as "ringing".

Bug Fix :: ACD Queue Names
Odd characters such as ' no longer allowed in queue names.

Bug Fix :: ACD Reports Year Select
The ACD year was auto-selecting incorrectly if month was January. No biggie, but we thought the customer who reported it would like to see that we fixed it for them. :)

Bug Fix :: Dates in ACD Reports
Reports will now auto-select correct day of month when day of month < 10.

Bug Fix :: Auto-logged Off Agents
On some systems, auto-logged off agents would log back in automatically after some period of time.

Bug Fix :: Bad Characters In Queue Names
Certain characters in queue names would cause problems with adding users or cause the queue not to work. Protection is now in place that will change some of the bad characters.

New Feature :: Company Directory Enhancements
Users can now add their personal info to the Company Directory such as: their email address, their alternate phone number, and their instant messenger address. Most of this information is also now clickable (click-to-call on the phone numbers, and click-to-email on the email address). Hopefully this makes the Company Directory a useful tool for any company. Print one and put it on your wall!

New Feature :: HTTPS Support
You can now connect to our PBXtra Panel securely using "https" rather than "http". This will cause all data to be encrypted.

New Tweak :: Company Directory now IE friendly
The company directory would look funny when printed. This is a result of IE's absolute inability to adhere to standards. We have created a work-around which should make it print correctly (or at least better). Put one on your wall today!

New Tweak :: PBXtra Title
PBXtra User Panel now displays extension number in the HTML title.

New Tweak :: Call Forwarding wording
Added explanatory text to the call forwarding section of the features tab of the User Panel.

Bug Fix :: Call Forwarding Return on no Answer
When going to the Features page with an external number already set for call forwarding, the checkbox to return will now automatically be disabled as it should be.

Bug Fix :: Reporting on T1s and VoIP providers
You will now see proper reporting on outbound calls if you were previously missing this data due to limitations of a T1 and VoIP.

Bug Fix :: Call Forwarding International Numbers
Call forwarding now allows you to enter international numbers.

Bug Fix :: Call Forwarding Local Numbers
When enabling call forwarding to a 7-digit number pre-pended with a 9, another 9 will not get automatically added anymore.

New Feature :: Transfer Call Out Of Queue
When on a queue call, you can now transfer the call to another agent or extension by dialing "#" followed by the extension to transfer to, or #0 to go to the main menu. This will free your extension up and allow you to receive another queue call.

Bug Fix :: Auto-logoff Rollover-help
The rollover help for Queue-Auto-Logoff in the User Panel was incorrectly stating that the feature was disabled when it was not.

Bug Fix :: Bad Characters In Queue Names
Certain characters in queue names would cause problems with adding users or cause the queue not to work. Protection is now in place that will change some of the bad characters.

New Feature :: Parking Time
You can now specify the number of seconds a caller remains in parking before the call gets sent back to the extension that parked them.

New Feature :: Additional Reporting
You can now view additional call reporting records for calls that go into submenus which never forward to extensions. This allows you to see which submenu a caller was last in before hanging up.

New Feature :: In Company Directory
Admins can toggle whether or not an extension will appear in the new "Company Directory" (see User Panel below). This toggle can be found under Extensions->add/edit extension.

New Feature :: Music-on-Hold
This new feature allows you to set each music-on-hold playlist to play either randomly or sequentially. This option is found under AutoAnswer->music-on-hold.

New Feature :: Call Logs For Blast Groups
Reports for Blast Group calls now show proper logging for the answering extension. In addition, the logging now shows how long each extension in the blast group was rung before someone picked up the call.

New Feature :: Upload .mp3s Directly to Server
When you go to the music-on-hold screen, the PBXtra Panel will detect whether you're on the same network as your PBXtra server or not. If you are and you upload a .mp3, it will upload directly to your system rather than through our systems to save time and bandwidth.

New Tweak :: Blast Group and Queue Access Control Lists
Blast groups and queues now have access control lists so that you cannot remove one while in use or use one if there are no members associated with it.

New Tweak :: Reporting Fields
The optional reporting field "Submenu" has been removed due to the new call records that appear when a caller hangs up within a submenu.

New Tweak :: Rows Highlight for Easy Reading!
We have made it easier to read many tables by highlighting the row your mouse is over. This should be particularly helpful when viewing your list of extensions.

New Tweak :: Global Caller-ID List Sorted
The Global Caller-ID drop-down under the Options->settings page is now sorted.

New Tweak :: Virtual Extensions
The text for Virtual Extensions, which are often used for hot-desking, now show as "Virtual Extension" instead of "No Phone - /dev/null" in the Phone/Devices list of the Edit Extension screen. We were having a geek moment when we chose that text one year ago.

New Tweak :: Call Forwarding
When viewing all extensions from the Extensions page, there is now a column visible to display whether call forwarding is enabled on each extension or not.

New Tweak :: Dial Plan Route Sorting
When viewing the drop-down routes in the dial plan, the routes are now sorted.

New Tweak :: PBXtra File Rename
The PBXtra Admin Panel was changed from "cp.cgi" to "cpa.cgi".

Bug Fix :: Prevent Voicemail Groups Numbers < 10
Some rare customers were creating Voicemail Groups that were in the single digits (1-9). This could cause conflict with a Keypress from a Submenu. For this reason Voicemail Group numbers must now be > 9.

Bug Fix :: Reporting of Blocked Calls
Call reporting now displays calls from private and blocked numbers.

Bug Fix :: Access Control Lists
Access control lists now properly monitor where submenus and audio files are being used so you cannot delete them while in use.

Bug Fix :: Voicemail Revamp
When multiple extensions are assigned to a single voicemail box and settings for the voicemail box change in one of the extensions, the same information will show up for all other extensions using that same voicemail box.

Bug Fix :: Firefox Support
Added support for listening to voicemails, voice prompts, and music-on-hold MP3s through Mozilla Firefox.

Bug Fix :: Call Logs
In 10-digit calling areas, calls which used to contain an additional "9" pre-pended now do not display the "9". Also, when viewing logs without source or destination numbers specified, all call logs that match your search will now display properly.

Bug Fix :: Extensions List
For a brief period of time after an extension becomes unreachable, it does not show up in the Extensions page. The page now shows the extension properly as soon as it becomes unreachable.

Bug Fix :: Call Logs
Removed the pre-pended "0" from single digit hours.

Bug Fix :: Extensions Page
When modifying an extension, the "Delete When Emailed" setting will stick appropriately.

Bug Fix :: Voicemail Volume Boost
You can now adjust the voicemail volume boost from the Options->settings page from a positive number back to 0 or a negative value.

Bug Fix :: Dial Plan Busy Tone
When modifying a dial plan of a T1, a busy tone will correctly play upon calling a number that is busy over the T1.

Bug Fix :: Linking Module
When adding the linking module after your servers have been purchased and you have extensions which are the same between the two servers, you'll now only see one set of extensions in your Extensions page.

Bug Fix :: Pop-ups
Fixed a problem with page pops.

Bug Fix :: Login
After being logged into the User and PBXtra Admin Panel, Logging out of the PBXtra Admin Panel created an inability to log back in while still logged into the PBXtra User Panel.

Bug Fix :: Changing Extension's Voicemail Box
Changing an extension's mailbox to a different existing mailbox caused it to lose all voicemail messages and customized recordings.

New Feature :: Queue Keypress
How many times have you wished that callers, who are holding in a queue, could exit the queue by pressing a key on their phone? You can now have your queue "listen" for Keypresses!

New Feature :: User Rights
Administrators now have the capability to grant or revoke rights to particular features for their users. Found under the "Extensions" tab.

New Feature :: Listen to Default Announcements
You can now listen to the default voice announcements for your queues if you're using the default voice prompts.

New Feature :: Auto Add New Users
This feature is found under the "rights" management under "Extensions" When this option is enabled, all newly created users (extensions) are automatically added to the Rights Group.

New Tweak :: User Rights Reference
Extension lists now show the number of rights per extension (user). For a detailed list, hold your mouse over the number of rights.

New Tweak :: Changed appearance of listed users in ACD recording
The new format of selectable users is "Last name, First name [ xExtension ]".

New Tweak :: Turn off Queue Announcements
You now have the ability to turn off all Queue Announcements, by setting your Announce Frequency to "0 seconds".

Bug Fix :: User Rights
Corrected issue preventing the renaming of a Rights Group.

Bug Fix :: Queue Logs
Answered queue calls would result in two call records, one as an inbound call and one as a queue call. Only a queue call will display from the Reporting section now.

Bug Fix :: ACD Reports
When generating a report with an invalid date (e.g., February 31), an error would occur. The PBXtra Panel will now automatically set it back to the nearest date (e.g., February 28).

New Tweak :: Upsell Title Images
The title images in the Call Center Edition upsell page were jagged and sloppy. The images have been replaced with cleaner versions.

New Feature :: Company Directory
When you log into your User Panel, you will now see a link to "Company Directory". This is a dynamic list of all employees and their extensions that should replace those little pieces of paper you used to have to keep near your phone. You can also use this screen to click-n-call your fellow employees, so bookmark it. You might also print it for handier reference.

New Tweak :: Rows Highlight for Easy Reading!
We have made it easier to read many tables by highlighting the row your mouse is over. This should be particularly helpful when viewing your user call logs and voicemail.

New Tweak :: Ring Seconds
Ring seconds language changed if user has voicemail disabled.

New Tweak :: Call Forwarding Length
The Call Forwarding maximum length is now 12 digits (9+1+areacode+number).

New Tweak :: PBXtra File Rename
The PBXtra User Panel file name was changed from "cp.cgi" to "cpu.cgi".

New Tweak :: Loading screen for call records
The "Home" tab loads the quick data first and then loads the recent calls. This improves the speed of logging in to the PBXtra User Panel and the speed of viewing certain elements of the "Home" tab.

Bug Fix :: Click-to-Call
When using Click-to-Call to call another extension or number from your voicemail, call logs, or company directory, their CallerID will display your name and extension.

Bug Fix :: Call Logs
In 10-digit calling areas, calls which used to contain an additional "9" pre-pended now do not display the "9".

Bug Fix :: Inbound Call Logs
A bug was fixed which would cause inbound call logs to contain some outbound calls.

Bug Fix :: Voicemail Dates
Voicemail dates now reflect the time zone of the server.

New Feature :: Access to ACD functionality
If given rights, users will have access to call queues, ACD reports, and ACD recordings. Access to these features are controlled by the "Rights" section in the admin PBXtra Panel.

New Tweak :: Changed appearance of listed users in ACD recording
The new format of selectable users is "Last name, First name [ xExtension ]".

New Feature :: CallReturn
This new feature allows users, when listening to a voicemail, to press a key on their phone to call back the person who left the message. This feature is found in edit/add extensions and may be enabled/disabled on a per-extension basis.

New Feature :: CallOut
This new feature allows users, when inside the voicemail system, to press a key on their phone to make a call to another phone number or extension. This feature is found in edit/add extension and may be enabled/disabled on a per-extension basis.

New Feature :: Delete When Emailed
This new feature allows voicemails to be deleted off the PBXtra server as soon as they are emailed. Before this feature, users that received voicemails as email would have to also delete each voicemail from the server. This new feature is found in the admin panel under edit/add extension.

New Feature :: Voicemail Volume
You can now adjust the volume of all new voicemails left on your PBXtra. This is a global setting and is found under "Options->settings".

New Tweak :: Change Format of Version History
Changed format of this page to make it more readable and more informative. Sometimes the reporter does make the news! :)